Unit 51

In: Social Issues

Submitted By chelsiet
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Unit 054 Principles for implementing Duty of Care in setting

outcome 1

1. Explain what it means to have a duty of care?

Duty of care in childcare settings means to keep children and young people safe, protecting them not only from physical harm but also from neglect, emotional and sexual harm and abuse. It is guarding the rights of the child in your care, as they have the right to be independent and to be treated with respect and dignity. This also includes respecting their rights, cultural beliefs and values of their parents and families.

2. How duty of care contributes to the safequarding or protection of individuals?

In my role I have a duty of care to raise any concerns I may have about any aspect of my work. These can range from inadequate working conditions, poor equipment, and poor practice by other staff; to raising concerns about potential abuse cases and situations of neglect. It is my duty of care to safeguard individuals from harm. All employees should report any concerns of abuse they have. These might include evidence or suspicions of bad practice by colleagues and managers, or abuse by another individual, another worker or an individual’s family or friends. If I do not work in this way, I could be considered negligent or incompetent. If I am in any doubt at any time, I must discuss any issues I have with my supervisor / manager.

Outcome 3

1. Describe how to respond to complaints

Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint.

2.Main points of agreed procedures for handling complaints

There are two stages to our complaint procedure
Stage One
If a…...

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