Free Essay

Telstra Report

In: Business and Management

Submitted By luvisstory
Words 3685
Pages 15
SUSTAINABILITY
AT TELSTRA
Bigger Picture 2014
Sustainability Report

Sustainability at Telstra

Contents

CONTENTS

About us
Chairman and
CEO message
Sustainability
scorecard
Sustainability
highlights
Our
approach
Strategy
infographic

03
04
05
06
07
08

Stakeholder engagement Key issues 09
10
11

Click on page links

Transparency and accountability Bigger Picture 2014 Sustainability Report 2

Sustainability at Telstra

About us

ABOUT US

Our business
Telstra is Australia’s leading telecommunications and information services company, offering a full range of communications services and competing in all telecommunications markets. We employ close to 32,000 people directly, facilitate access to more than 1,900 points of presence across the globe and have one of Australia’s largest shareholder bases, with 1.4 million shareholders.
We have a diverse range of customers, including consumers, small business, large enterprises and government organisations, and we strive to put them at the centre of everything we do. In Australia, our services are offered through 362 Telstrabranded retail stores, 90 Telstra Business
Centres, 127 Telstra business and enterprise partners and are distributed by over 15,000 retail points of presence managed by our partners.
In Australia we provide 16 million mobile services, 7.5 million fixed voice services and 3.7 million fixed data services. Telstra’s international businesses include Telstra’s global networks and managed services business and Telstra’s China-based search and advertising business, Autohome Inc.
We understand our customers want technology and content solutions that are simple and easy to use – that’s why we have built networks like Australia’s largest fully integrated internet protocol (IP) network and Australia’s largest and most reliable national mobile network.
For more information on our business activities and financial performance,

please see the ‘Strategy and performance’ chapter of our 2014 Annual Report.

About our sustainability reporting Our sustainability reporting comprises the Bigger Picture 2014 Sustainability
Report, our sustainability website and a concise summary of our approach and performance in our 2014 Annual
Report. Through our reporting we aim to provide information on sustainability issues relevant to our business and of importance to our stakeholders. The key issues addressed within each chapter of this report are outlined in the diagram above, and on the Context page of each corresponding chapter.
We develop our sustainability reporting with reference to industry and sustainability standards including the United Nations Global Compact
(UNGC) Communication on Progress, the Global Reporting Initiative (GRI) G3.1
Sustainability Reporting Guidelines and
Telecommunications Sector Supplement
(pilot) and AccountAbility’s AA1000
Principles Standard 2008. This financial year we apply the GRI framework to application level B+.
For more information, visit www.telstra.com/sustainability/report Scope

2014 for Sensis Group, unless otherwise stated. Aside from Sensis Group, all other controlled entities are excluded unless otherwise stated. A full list of controlled entities can be found in
Note 25 of the Financial Statements in our 2014 Annual Report.

United Nations Global Compact
You’ll find the icon below throughout this chapter of the Bigger Picture 2014
Sustainability Report. It indicates where we’re providing information on our progress in implementing the 10 principles of the
United Nations Global Compact.

Feedback
We welcome your feedback on our sustainability reporting, approach and performance. Please email Tim
O’Leary, Chief Sustainability Officer, at sustainability@team.telstra.com Stay in touch twitter.com/telstra facebook.com/telstra
Our monthly sustainability newsletter: www.telstra.com/sustainability/subscribe Our sustainability reporting covers the financial year 1 July 2013 to 30 June 2014
(FY14) for Telstra Corporation Limited and from 1 July 2013 to 28 February
Bigger Picture 2014 Sustainability Report 3

Sustainability at Telstra

Message from the
Chairman and CEO

MESSAGE FROM THE
CHAIRMAN AND CEO
The explosion of next generation technologies – from smart networks to smart devices, personalised apps to social media – is creating a truly digital nation and changing the way people live and work.
Technology is making us more connected, accelerating social change and creating value for our shareholders and the many communitieswe operate in.
Our new purpose and values reflect Telstra’s position at the heart of this exciting new world. Our purpose – to create a brilliant connected future for everyone – is core to our strategy and our sustainability agenda.
We are focused on ensuring that everyone, irrespective of age, income, ability or location is able to enjoy the social, economic and cultural benefits of being connected.

To achieve our purpose, we must be innovative, both in the products and services we offer to our customers, and in the way we address social and environmental challenges.

This year we used our technical expertise to assist community organisations with an appetite for social innovation. Through the Telstra Foundation we worked in partnership with several key organisations to deliver ‘tech for good’ projects, aimed at using smart devices, social media, platforms and apps to champion social change and community connection.
We also played an important role in helping our most vulnerable customers and communities to connect and interact safely in the digital world. Through our Everyone
Connected digital inclusion programs we delivered digital literacy training programs to
143,000 older Australians, distributed 65,000 cyber safety pamphlets and provided $145 million in assistance to people doing it tough through our Access for Everyone program.
The extent of our network coverage and depth of our technical expertise provide an opportunity for Telstra to support government, businesses and consumers to reduce their energy consumption, leading to considerable cost savings and reduced

greenhouse gas emissions. This year we introduced an enterprise-wide Environment
Strategy, signalling an important step change in our approach to environmental management across our value chain, and reflecting our aim of becoming an Australian environmental leader.
We understand that to achieve our social and environmental priorities, sustainability must be embedded in our culture.

With almost 32,000 of us at Telstra, we have the opportunity to make a big difference.

This year we launched a new employee call to action - ‘One Day. One Cause. One Dollar.
For Everyone’ - to encourage employee involvement in our core sustainability programs. ONE encourages our people to take up their One Day of volunteering leave, get behind One Cause that matters to them, and have every One Dollar they donate through payroll giving matched by Telstra.

As a large telecommunications company with a growing international footprint it’s important that we make a positive contribution wherever we operate. This year, we established the Telstra Foundation
Philippines. This is an important signal of our commitment to grow and maintain longterm market presence in a country where we have significant operations.
We recognise that our reputation and long term success depends on how we respond to the social and environmental expectations of our stakeholders at home and throughout the world. We remain committed to upholding the 10 principles of the United Nations Global Compact wherever we operate. Throughout this report we show the progress we have made in implementing these important principles.
We hope our Bigger Picture 2014
Sustainability Report gives you a good understanding of our sustainability strategy and our performance in responding to environmental, social, and economic issues.
We welcome any feedback you may have.

Our people dedicated more than 5,000 days to community volunteering this year, and donated more than $1.4 million through matched payroll giving. As a team, we also gave our support to many great causes, including RECOGNISE – the campaign to recognise Aboriginal and Torres Strait
Islander Peoples in the Constitution.
With telecommunications at the heart of economies, communities and personal interactions, trust is vital. The protection of our customers’ privacy is one of our highest priorities and this year we released our first transparency report detailing how we respond requests from law enforcement and national security agencies.

Catherine Livingstone, AO
Chairman
David Thodey
Chief Executive Officer

This year we also continued to manage the risk of asbestos containing material
(ACM) in our network. We introduced new measures in the management of ACM, including a comprehensive new training system, after several incidents last year involving contractors failing to meet our minimum standards.

Bigger Picture 2014 Sustainability Report 4

Sustainability at Telstra

Sustainability scorecard SUSTAINABILITY
SCORECARD

Key performance indicator

FY14 Target

FY14
Performance

FY13

FY12

FY15 Target

For more information

Employee engagement
Score (%)

82

82

801

77

84

Our people
Page 7

Health and safety
Lost Time Injury Frequency Rate
(LTIFR)

1.2

1.12

1.36

1.32

Introduce new measure

Our people
Page 14

N/A

26

25

25

30

Our people
Page 9

6,000

5,122

4,248

1,375

10,000

Community impact
Page 13

4.7

5.3

3.6

1.6

6

Community impact
Page 14

Targeted investment 216.6

231.0

239.8

Targeted investment Community impact
Page 16

Targeted digital literacy community programs
People impacted (000s)

140

143

146

102

165

Community impact
Page 9

Carbon emissions intensity tCO2e per terabyte of data2

0.71

0.58

0.83

1.24

55% reduction by end of FY17

Environmental stewardship
Page 10

E-waste mobile phones (tonnes collected)

14.0

15.3

14.0

14.3

14.0

Environmental stewardship
Page 14

Gender equality
Women in executive management
(%)
Volunteering during Telstra time
Total (days)
Payroll giving
Participation rate (%)
Social and community investment
Dollar value (millions)

Notes: 1 – 2013 result adjusted to exclude CSL and Sensis Group (79 per cent was previously reported). 2 – For more information regarding our year-on-year carbon emissions, see page 10 of the
Environmental stewardship chapter of this sustainability report.

Performance overview

89%

0%

11%

Achieved

In progress

Not achieved

Bigger Picture 2014 Sustainability Report 5

Sustainability at Telstra

Highlights

FY14 SUSTAINABILITY
HIGHLIGHTS
Customer experience

Putting our customers at the centre
We are committed to helping our customers improve the ways in which they live and work.

Surveyed 11 million customers and used their feedback to improve customer experience
Sent almost four million SMS messages each month to customers approaching their data limit
Reduced our pay-as-you-go international roaming data rates by up to 80%
Online transactions up six percentage points to 46%
Called one million customers to say thanks and show we care

Responsible business

Conducting our business ethically
We are committed to responsible business practice, wherever we operate.

Introduced a new purpose and values
Refreshed our Supplier Code of Conduct
Signatory to the United Nations Global Compact since 2011
Released our first Transparency Report
More than 11 million SMS sent to customers highlighting responsible phone use

Our people

Creating a great place to work
Telstra is one of the largest employers in Australia, with a workforce of almost
32,000 people.

Employee engagement 82% - up two percentage points
Lost Time Injury Frequency Rate of 1.12, down 18%
Women in executive management – 25.9%
$1.4 million to over 300 charities via matched payroll giving
Invested $1,078 per employee in learning and development
Over 13,000 members of Telstra Alumni Program

Community impact

Keeping our communities connected
We use our technology, expertise, scale and presence to make a positive contribution to the community.

Total value of social and community contributions – $217 million
Provided digital literacy training for 143,000 people
Distributed 65,000 cyber safety kits
$1.2 million – value of community volunteering
One third of all Australian public libraries have started their eSmart journey
Telstra Foundation Philippines established

Environmental stewardship
Better environmental outcomes

We are committed to minimising our environmental impacts and working with our customers to achieve better environmental outcomes.

New Environment Strategy launched
Carbon emissions intensity down by 30%
Office, billing and printing paper usage down by 15%
Mobile phones and accessories recycled through MobileMuster up by 9%
Over 36,800 tonnes of CO2e emissions savings through project initiatives

Bigger Picture 2014 Sustainability Report 6

Sustainability at Telstra

Our approach

OUR
APPROACH
Our strategic ambition is to embed social and environmental considerations into the heart of the business in ways that create value. the greatest cultural, reputational, commercial and social impact:

Employee involvement
We aim to make Telstra a great place to work, enhance our reputation and strengthen the communities in which we operate by providing opportunities for our people to get involved with their local communities and the issues that matter.
Everyone Connected

At Telstra, our purpose is to create a brilliant connected future for everyone.
The success of our business relies on it, and our sustainability agenda is key to achieving it.
We seek to identify ways we can use our resources and skills to contribute to the communities in which we operate, while also managing our environmental impacts.
To do this, we work with our customers and suppliers, engage our employees and develop partnerships with government and non-profit organisations to ensure the programs we deliver through our sustainability strategy are targeted and create value.
Governance of Telstra’s sustainability strategy and performance is provided by the Telstra Sustainability Council, which is chaired by the CEO and comprises

Telstra’s Executive Leadership Committee.
Regular reports on sustainability progress and key developments are provided to the
CEO and the Telstra Board. Telstra’s Chief
Sustainability Officer provides strategic leadership for sustainability and is responsible for the implementation of our approach and programs.

Sustainability priorities
Our strategic ambition is to embed social and environmental considerations into the heart of the business in ways that create value.
As a large company in an increasingly dynamic industry, we are well positioned to make a difference.

We believe that the more connected people are, the more opportunities they have. We want everyone to enjoy the benefits that new communications technologies can bring - regardless of age, income, ability or location. Our Everyone
Connected programs focus on making our products and services more accessible, enhancing digital literacy and cyber safety as well as supporting technological innovation for social good.
Environmental leadership
We are working to become more proactive and strategic in our approach to the environment.
We’re doing this by identifying and minimising the material environmental impacts of our operations, working with our suppliers to reduce the impacts of the products and services they provide to us, and considering the environment when developing our own products and services.

Our three strategic sustainability priorities reflect the areas in which we can have
Bigger Picture 2014 Sustainability Report 7

TELSTRA’S PURPOSE IS

TO CREATE A BRILLIANT CONNECTED FUTURE FOR EVERYONE

TO ACHIEVE OUR PURPOSE AND ENSURE EVERYONE ENJOYS THE
BENEFITS OF BEING CONNECTED, WE MUST EMBED SOCIAL AND
ENVIRONMENTAL CONSIDERATIONS INTO THE HEART OF OUR
BUSINESS IN WAYS THAT CREATE VALUE.
OUR SUSTAINABILITY STRATEGY IS KEY TO THIS.

WE’RE AUSTRALIA’S LEADING TELECOMMUNICATIONS AND
INFORMATION SERVICES COMPANY, OFFERING A FULL
RANGE OF COMMUNICATIONS SERVICES WITHIN MULTIPLE
MARKETS. WE OPERATE IN AN INDUSTRY THAT’S
TRANSFORMING THE WAY PEOPLE LIVE AND CONNECT.

ENVIRONMENTAL LEADERSHIP

EMPLOYEE INVOLVEMENT
We believe that with almost 32,000 of us,
Telstra employees can make a big difference by getting involved in the community and the issues that matter.

EVERYONE CONNECTED
We believe that everyone should enjoy the benefits of being connected to modern communications technology, regardless of age, income, ability or location. We want everyone to have the confidence and skills to participate safely in the digital world.

We’re determined to reduce our environmental impact, and to help our customers reduce theirs. We believe communications technology will give us new and better ways to create environmental solutions that are truly inspired.

EL &
ICITY, FU
INCREASED USE OF
ICT IN AUSTRALIA CAN SAVE UP TO $8.1BN A YEAR IN ELECTR

600,000

REGISTERED CHARITIES
IN AUSTRALIA RELY ON VOLUNTEER
SUPPORT AND DONATIONS

$

TELSTRA EMPLOYEES WHO
VOLUNTEER TAKE 28%
LESS SICK DAYS PER YEAR
AND ARE MORE ENGAGED

EL COSTS
AVIATION TRAV

ELECTRICITY COSTS
HAVE MORE THAN
DOUBLED IN THE PAST
10 YEARS

52%

OF TEENS REGRET
POSTS THEY’VE
MADE ONLINE

49 MILLION TONNES OF
BY 2030 20%
OF AUSTRALIANS
WILL BE OVER 65

E-WASTE ARE GENERATED
GLOBALLY EACH YEAR

ICT IS RESPONSIBLE
FOR 2–3% OF
ANNUAL GLOBAL
GHG EMISSIONS

4 MILLION
ONLY 46%
OF SENIOR
AUSTRALIANS ARE
INTERNET USERS

AUSTRALIANS
EXPERIENCE
DIGITAL
EXCLUSION

?

In FY14
• Our employees completed 5,122 days of community volunteering
• We donated $1.4 million to over 300 charities via matched payroll giving
• We got involved in the issues that matter, such as human rights, the environment and anti-corruption, in line with our UN Global
Compact commitments

• Our Everyone Connected programs delivered
$194 million worth of benefits to our customers and communities
• We provided digital literacy training for
143,000 people
• We distributed 65,000 cyber safety kits to customers, employees and community groups across Australia

• Our carbon emissions intensity decreased by 30%
• We recycled or reused 99% of our own recovered e-waste and collected 15.3 tonnes of mobile phones and accessories through MobileMuster
• We highlighted the potential for ICT to create a low carbon economy and reduce national emissions by up to 4.7%

Sustainability at Telstra

Stakeholder engagement STAKEHOLDER
ENGAGEMENT

As a company that connects with nearly every Australian in some way, we have many stakeholders. Our stakeholders are any group or individual that influences, or is impacted by,
Telstra’s operations and activities.
We want our stakeholders to be advocates for Telstra, so we aim to develop quality relationships through meaningful engagement. This helps us to keep abreast of evolving social and environmental expectations, and enables us to use stakeholder insights to develop innovative products, services and programs that drive advocacy.
Our engagement takes many forms, including face-to-face interactions, surveys, social media and market research. We are active in industry groups, participate in relevant networks and forums, and we have teams across the company that manage relationships with specific stakeholder groups.
You'll find detailed information on the engagement we've undertaken with our stakeholder groups throughout the Bigger
Picture 2014 Sustainability Report.

Key stakeholder groups

Customers
Our customers are residential consumers, small to medium enterprises, large companies and organisations, government and consumer groups.

Employees
Our workforce is large and diverse, with almost 32,000 employees around the world.

Industry
We engage with our sector peers and competitors, as well as information and communication technology (ICT) and telecommunications specific associations.

Media
We engage with representatives from print, radio, TV, social and online media.

Suppliers
We engage around 4,800 suppliers each year with total spend around $6.5 billion.

Communities
We engage with our communities wherever we operate. This includes non-profit organisations. Government
We engage with government at regional and international levels, from ministers and leaders to department staff.

Shareholders and investment community
Our investment community comprises institutional investors, buy- and sellside analysts, and 1.4 million retail shareholders, some of whom invest with social and environmental preferences.

Unions
We work closely with the relevant employee trade unions in all jurisdictions
– including CPSU, CEPU, AMWU and
Professionals Australia.

Regulators
We work closely with industry regulators in all our markets.

Bigger Picture 2014 Sustainability Report 9

Sustainability at Telstra

Key issues

KEY ISSUES

We undertake a formal and consultative process each year to ensure that we identify and respond to the sustainability issues and opportunities that are important to our business and our stakeholders. Building on dialogue with our stakeholders we identify issues, risks and opportunities from a wide variety of sources. Inputs include participation in industry and cross-sector initiatives, customer research, benchmarking and future trends analysis. We prioritise issues according to their impact on our business and on stakeholders.
Our process to identify, prioritise and respond to key sustainability challenges and opportunities is based on AccountAbility’s AA1000 Principles
Standard (2008). It includes:
Reviewing current and emerging sustainability issues impacting Telstra and the ICT industry
Identifying the social and environmental issues of concern to our stakeholders
Assessing our ability to address or influence the issues and seize the opportunities Prioritising issues according to their importance to our stakeholders and significance to our business, including an assessment of risk
Receiving feedback and having constructive dialogue through ongoing engagement with key stakeholder groups.
This year, our assessment identified our most significant sustainability risks and opportunities as being:

Several issues were also identified as being of increased significance in FY14, including: Privacy and data protection
Human rights

Customer experience

Diversity and inclusion

Energy efficiency and carbon emissions

Workplace culture and engagement

Digital access and inclusion

Reconciliation action.

Resource use, waste and e-waste
Telstra and the NBN
Privacy and data protection
Ethics, values and governance
ICT enabling sustainability.

We undertook a more rigorous analysis of our internal and external social media channels was undertaken this year, to ensure we effectively respond to key employee and customer queries within our

reporting. Some of the verbatim feedback examined during this process has been included within the Customer experience chapter of this sustainability report.
Detailed information on our approach to our key sustainability issues, our progress and performance for FY14 and our commitments for FY15 can be found throughout our Bigger Picture 2014
Sustainability Report chapters. The key issues addressed in each are outlined in the diagram on page three of this chapter.
For information regarding Telstra and the
NBN, please see our 2014 Annual Report.

Bigger Picture 2014 Sustainability Report 10

Sustainability at Telstra

Transparency and accountability TRANSPARENCY
AND ACCOUNTABILITY
We are committed to excellence in transparency and accountability.

We know that we build greater trust with our stakeholders when we are transparent and accountable. Monitoring, measuring and reporting on our approach and progress – good and bad - helps us to achieve this.

Assurance
Independent assurance supports our commitment to transparency and accountability. To provide confidence to our stakeholders in our reporting:
Ernst & Young provides limited assurance, in accordance with the
ISAE3000 standard, over whether all material issues have been reported in line with the principle of materiality in the context of the Global Reporting Initiative
(GRI), as well as specified data and related

performance disclosures in our 2014
Annual Report and Bigger Picture 2014
Sustainability Report.

Global Reporting Initiative
MobileMuster
Supply Nation

You can access this assurance statement at www.telstra.com/ sustainability/report/about Telco Together Foundation
United Nations Global Compact

Voluntary sustainability initiatives To ensure continuous improvement and to guide, benchmark and assess our sustainability performance, we participate in the following voluntary initiatives:
Australian Packaging Covenant
Carbon Disclosure Project
FTSE4Good
Global eSustainability Initiative
Bigger Picture 2014 Sustainability Report 11…...

Similar Documents

Free Essay

Report

...INTERNSHIP REPORT ON “MONEY LAUNDERING AND ITS PREVENTION POLICY: A CASE OF CITY BANK LIMITED” Submitted To: Mr.Shawkat Kamal Assistant Professor & Program Coordinator, Executive MBA BRAC Business School, BRAC University Submitted By Tarek Amin Chowdhhury ID: 08104130 Department of Business Administration BRAC Business School, BRAC University Date of Submission: 22nd April, 2012 INTERNSHIP REPORT ON “MONEY LAUNDERING AND ITS PREVENTION POLICY: A CASE OF CITY BANK LIMITED” Table of Contents Letter of transmittal ............................................................................................................... i) Acknowledgement ................................................................................................................ ii) Executive Summary ............................................................................................................ iii) Acronyms ............................................................................................................................ iv) Chapter 1 ..................................................................................................................................1 Introduction of the report ........................................................................................................1 1.1 Origin of the report ...........................................................................................................2 1.2 Objective of the report......

Words: 29625 - Pages: 119

Premium Essay

Report

...Chapter-1 Introduction of the report 1.1 Origin of the report Reporting means the written presentation of the evidence and findings of a research. After completion of the internship program report submission is essential. The report is based on a topic that can satisfy both organization and my academic institution. Internship is the last part of my BBA course. Being a BBA student internship and report submission is essential for me. Without completion of internship and submission of report I cannot be able to complete my BBA course. This report is submitted to my internship supervisor, Shishir K. Rouph, Visiting Faculty, University Of Development Alternative, after completion of the three months internship program in the BASIC Bank Limited ( Bangshal Branch). I have assigned a topic “Credit Operating Procedure of BASIC Bank Ltd.” and the BASIC Bank authority gave me the opportunity to work at the Bangshal Branch for three months on the topic. 1.2 Rationale of the Study In the later 19th century, finance was a part of the Economics. But due to the globalization and more expansion of international trade, Finance plays the major role for the economic development. The development of a modern economy would not have been possible without the use of money. Bank is an important and essential financial institution for the necessity of the use of money and the protection of money. Due to the globalization and technological innovation, banking business has......

Words: 10106 - Pages: 41

Premium Essay

Reports

...Key Performance Indicators (000' Tk.) ( Tk./ Share) (Tk.) (000' Tk.) Shareholders' Equity Market Price of Share Earning Per Share Turnover (000' Tk.) (000' Tk.) (000' Tk.) Gross Profit Operating Profit Net Profit Annual Report 2008-2009 Page 19 Five Years At a Glance Financial Position: Authorized Capital Paid up Share Capital Reserves and Surplus Shareholders' Equity Total Assets Fixed Assets - Cost Fixed Assets - Carrying Value Net Working Capital Net Profit for the year 000'Tk 000'Tk 000'Tk 000'Tk 000'Tk 000'Tk 000'Tk 000'Tk 000'Tk 000'Tk. % % % Tk. Tk. Times Times Days Tk. % Tk. Tk. % Times No. No. No. 2008-2009 200,000 178,678 13,751 192,429 414,511 444,476 286,756 (2,406) 855 150,725 18.23% 8.90% 0.57% 0.48 5.00 0.98 : 1 1.95 142.46 54:46 0.21% 107.70 124 4.03% 0.87 1,786,780 4,265 278 2007-2008 200,000 178,678 21,830 200,508 360,995 382,890 239,201 (5,355) 97 168,672 19.36% 9.97% 0.06% 0.05 5.00 0.96 : 1 2.79 112.54 44:56 0.03% 112.22 53.00 9.43% 2.12 1,786,780 4,392 274 2006-2007 200,000 178,678 (3,317) 175,361 315,368 322,343 161,902 8,334 (7,842) 151,581 13.77% 4.75% (5.17%) (4.39) 1.08 : 1 2.75 127.17 44:56 (2.49%) 98.14 35.25 2.78 1,786,780 4,539 229 2005-2006 200,000 178,678 (4,525) 183,203 326,168 309,367 165,924 (9,511) (8,693) 149,197 15.60 % 5.73% (5.83%) (4.87) 5.00 0.93:1 1.96 153.90 44:56 (2.67%) 102.53 55.00 9.09% 1.86 1,786,780 4,645 230 2004-2005 200,000 178,678 22,151 200,829 366,821 309,367 183,029......

Words: 1593 - Pages: 7

Premium Essay

Recomdations Baised on Current Problems Faced in Telstra It

...increasing rapidly IT organisations should keep up-to-date with changing guidelines, software and hardware and skill set. The most of common challenges most of the IT industry face are: disaster recovery, platforms, security and consultants (Small Business - Chron.com, 2013). Information technology has become the essential part of the telecommunications industry. Today every organization is facing the task of balancing the need of have a sophisticated Technology with the need to keep the cost of IT reasonable (atkearney.com, 2010). Telstra at its current growth phase faces host of different challenges in all sectors of its business. Network Management The Telstra has recently look to invest heavily on fast expansion of 4G network (Lemay, 2013). The decision for this expansion was taken to limit growth and reputation of its competitor Vodafone in the 4G race. This huge investment has led to expensive 4G tariff to existing and new Telstra customers when compared to its competitors like Optus. The reason for the above problem is due to poor network planning. According to Finchman and Kemerer (1999), introduction of new technology is always greeted with great sense of enthusiasm and enjoy widespread initial attainment, however it fails to be carefully deployed among many firms. They propose to have diffusion modelling curve to solve above problem. In a diffusion modelling curve Company should jot down the time they take for acquisition and deployment against......

Words: 2770 - Pages: 12

Premium Essay

Report

... Background of the study 1.   Background of the study 1.1 Introduction For Internship Report under the Department of Business Administration of International Islamic University Chittagong (IIUC) is an obligatory part for all students. The report includes the practical knowledge and information observed and obtained during the program. As an intern I was appointed to the Mercantile Bank Limited, A.K.Khan Branch. Mercantile Bank Limited is a specialized financial institution that performs most of the standard banking services and investment activities on the basis not only profit sharing but also social partnership. This study attempts to analyze the nature of modern banking activities and performance of Mercantile Bank Limited. All through the internship program, close observation was made on different banking activities of Mercantile Bank Limited. Its performance was reviewed and analyzed through the annual reports, and internal records of the bank. I have tried my best to use this opportunity to enrich my knowledge on banking system. After observing thoroughly, I have prepared this report on the basis of my findings and observation relating to the topic. In this situation I was assigned to prepare report on “A study on the Accounting Information System at Mercantile Bank Limited in Bangladesh”. 1.2   Objective of study General objective: * The prime objective of this report is to analyze the “A study on the Accounting Information System At Mercantile Bank Limited...

Words: 12349 - Pages: 50

Premium Essay

Report

...1. Introduction Even though the financial performance has been continuously improved for several years of westfarmers which was primarily driven by the success of the coles turnaround, Westfarmers's major competitor woolworths successfully launching the "Masters" chain of retail hardware stores and planning to rolled the business bigger in next 3 years still is a concern for the board of directors in westfarmers. What makes it worse is the announcement of intention of leave of Mr. Mcleod, who has been credited with the very successful turnaround of Coles business. The purpose of this report is to investigate any potential key challenges presently facing by the group by analysis of the industry and core competence and value chain of westfarmers. 2. Westfarmers background Westfarmers was established in 1914 as Western Australia farmers' co-operative. It is now one of the largest retailers and diversified publicly listed company in Australia. In 1984, when it was firstly listed on ASX, its market value was only $30 million, but by the end of 2008, it had a market capitalization grown to $25 billion. In fact, it has engaged an aggressive acquisition and diversification strategy since its establishment. Of those diverse business one of the most important businesses is the retail business including Coles and Bunnings. This leads to the major competitor of Westfarmers's, woolworths. Currently woolworths entered the home improvement retail market and makes the competition......

Words: 3611 - Pages: 15

Premium Essay

Singtel vs Telstra

...Part A SingTel (Singaporean-owned Company) and Telstra (Australian-owned Company) are leading corporations in communication with major businesses in fixed telephony, mobile phone and Internet. The two companies each have more than a hundred years of experience in telecommunication with domestic and international markets. Although they both have subsidiaries and joint ventures overseas, Telstra’s concerns are limited to Asia-Pacific and North America markets, while SingTel focuses on a wider range including Asia-Pacific, North America, Europe and Middle East. Optus – a SingTel subsidiary - is the second largest telecommunication provider in Australia whose Earnings Before Interest, Tax, Depreciation And Amortization (EBITDA) is approximately 50 % of SingTel consolidated EBITDA. Although both companies are listed on the Australian Stock Exchange (ASX), Telstra is also listed on the New Zealand Exchange (NZX) while SingTel is listed on the Singapore Exchange (SGX). Regarding company structure, both companies have a Group Chief Executive Officer and an Audit Committee. SingTel’s financial reports are prepared in accordance with the Singapore Financial Reporting Standards (FRS) under Singapore Companies Act whereas Telstra’s financial reports are prepared according to the Australian Accounting Standards (AAS) under Australian Corporations Act. The differences in year ended (31 March and 31 June) and figure presented in Annual Reports (Singaporean dollars and Australian......

Words: 1334 - Pages: 6

Premium Essay

Outsourcing by Nike, Telstra and Boeing

...Executive summary: Outsourcing allows company to reduce their cost and gain a competitive advantage and this idea is strongly adopted by companies all over the world. Outsourcing is an agreement in which one company contracts-out a part of their existing internal activity to another company. Outsourcing benefits company because it maximizing company’s resources, more efficient output and make legal agreement for performance guarantees. Telstra is Australia’s leading telecommunications and information service company (telco). Telstra has been using BPO (Business Process Outsourcing) which creates substantial business across Asia, North America and Europe. For home country, owners earn cost & saving efficiency and diversity of intellectual talent, hence, government face unemployed labor force and manager loss their ability to control as the disadvantages. For the host country, employees improve their life standart and there are economic growth. But, there’s higher social gap and inflation for the host country. Nike is a major publicly traded sportswear and equipment supplier based in the United States. They outsourced Customers services, manufacturing, advertising, promotion, charity, and society impact. For the home country, it cut their cost and expand international market, hence, it also bring negative social impact and mislead reputation. For the host country, it make lower unemployment rate and financial & risk reduction. Meanwhile, market monopoly and......

Words: 1368 - Pages: 6

Premium Essay

Report

...Prepared By: Muhammad Yasir Internship Report, 2013 In The Name of ALLAH, The Compassionate, The Merciful KASBIT University Page 1 of 32 Prepared By: Muhammad Yasir Internship Report, 2013 DEDICATION “The Holly Prophet Mohammad (PBUH) from where all systems and standards for quality can be downloaded directly, which are applicable everywhere; from daily life to the dynamically changing business environment”. & “My Dear parents and Teachers who taught me the true meaning of life” KASBIT University Page 2 of 32 Prepared By: Muhammad Yasir Internship Report, 2013 ACKNOWLEDGEMENT First of all, I want to express all my humble thanks to ALLAH who is very sensitive about each and every activity of all his men and without whose help, I am unable to accomplish any objective in my life. All respect to his Holy Prophet HAZART MUHAMMAD (Peace Be Upon Him) who brought the light of knowledge when the humanity was wandering in the desert of ignorance. Secondly, I am grateful to my prestigious institute that made his learning opportunity a part of our education, especially. Internship coordinator who not only guided me well but also helped me in finding such an excellent place for internship I am also thankful to all other teachers as the knowledge imparted by them enables me to gain knowledge of the organization in best way. I would also thank to all the staff of MCB Bank, particularly Mr. Syed Azhar Mr. Anus, Mr. Naeem and Mr. Mansoor who gives me an......

Words: 6437 - Pages: 26

Free Essay

Law Report

...Contemporary Privacy Issues Report Introduction Privacy is one of the fundamental human rights, every individual should have full control over their personal information. However due to the continuous evolution of society and technology, the importance of a person's right to privacy has been eroded. This report discusses the contemporary privacy issues on different levels and areas, with specific focus on credit reporting, protection of customer’s private information by businesses, health records, internet data and government intelligence access to information. Sections of the current Privacy Act 1988, the new Australian Privacy Principles 2014, and legislations related to the topic areas mentioned above will also be discussed in detail, and the effectiveness of these laws will be analysed. A person's credit history contains a vast amount of personally sensitive information which have a high commercial value, therefore it is extremely important to ensure businesses adhere to the privacy act to prevent the unauthorised use of these information. Any misuse of information can cause great personal and financial harm to the victim. Privacy of health information is fundamental principle in health care. Lack of privacy information might result in people not seeking the health care they need which might be very risky to their own health and the health of others. The rate of technological development is accelerating too quickly and current laws are becoming......

Words: 11809 - Pages: 48

Premium Essay

Case Stdy Telstra

...objectives? Telstra is the largest telecommunication player in Australia’s market, however, the very essence of the organisation’s goals is to expand to a level where it changes the lives of a majority of Australia’s population. The company also aims to create simple tech solutions that are easy to used by everyone. It should be noted that it is hard for marketing goals to be out of line with the corporate vision as it is very generic and holds true for almost all companies, telecommunication or otherwise. (D. jyh-Fu Jeng, 2012) The corporate objectives of firm are however very well defined and lead logically to the marketing objectives. The said objectives are also reasonable and achievable while being challenging. One of the Corporate goals was to increase the number of bundled plan customers by 1 million, but with clever marketing techniques and strategies Telstra was able to raise the number by 1.9 million in 2014. A further increase in business was brought in by marketing with 16 million customers in the domestic retail market. It is easy to see that the corporate goals of Telstra are directly linked to its marketing goals (Telstra Corporation, 2015) 2.     Does the organisation follow the marketing concept, the selling concept or production concept? The Selling and Production Concepts alienate firms from their consumers. It is almost impossible for service sector industries to capitalise on the said concepts and undergo the growth Telstra has seen. Telstra......

Words: 763 - Pages: 4

Free Essay

Report

...Class/Group: M2 Assessment Title: Business Management Report Assignment Title: Business Management Report Student ID Number: 201077450 Date of Submission: Friday 06/03/15 Word account: 2358 Contents 1.0 Introduction………………………………………………………………P4 2.0 BBC………………………………………………………………………P4,5 3.1 Brief history of BBC………………………………………………...P4 3.2 Aims and objectives of BBC…………………………………………P4 3.3 How BBC is funded………………………………………………….P5 3.4 Polices on social responsibility……………………………………….P5 3.0 Cancer Research UK…………………………………………………….P5,6,7 3.1 Brief history of Cancer Research UK………………………………P5, 6 3.2 Aims and objectives of Cancer Research UK……………………….P6 3.3 How Cancer Research UK is founded……………………………….P6, 7 3.4 Polices on social responsibility………………………………………P7 4.0 Jaguar Land Rover…………………………………………………………P7, 8, 9 4.1 Brief history of Jaguar Land Rover……………………………………P7 4.2 Aims and objectives of Jaguar Land Rover……………………………P8 4.3 How Jaguar Land Rover is founded…………………………………..P8, 9 4.4 Polices on social responsibility………………………………………..P9 5.0 More successful organization……………………………………………..P9 6.0 Conclusion…………………………………………………………………P10 7.0 Reference…………………………………………………………………..P12 1.0 Introduction The aim of this report is to analysis three different organizations. They are the public sector of the economy (BBC), the volunteer sector (Cancer Research UK) and Jaguar Land Rover. This report included these three......

Words: 2711 - Pages: 11

Premium Essay

Report

...BUSINESS & ECONOMICS MEB University Assessment Task: Research Report Green marketing: How The Body Shop Australia applies it by Lucy Wang November 2014 Course: Monash University English Language Bridging Program for University Teachers: A. Smith & M. Webb BUSINESS & ECONOMICS Table of Contents Executive Summary ……………………………………………………………………………………………………………….ii 1. Introduction……………………………………………………………………………………………………………………….3 2. Green Marketing………………………………………………………………………………………………………………..3 2.1. The four Ps of Marketing …………………………………………………………………………………………………….3 3. The Body Shop Strategy ……………………………………………………………………………………………………..4 3.1. Product Policy……………………………………………………………………………………………………………………..4 3.2. Price Policy…………………………………………………………………………………………………………………………..5 3.3. Placement Policy ………………………………………………………………………………………………………………….6 3.4. Promotion Policy ………………………………………………………………………………………………………………….6 4. Conclusions and Recommendations…………………………………………………………………………………….7 5. References ………………………………………………………………………………………………………………………….8 List of Figures Figure 1: The Body Shop Green Products……………………………………………………………………………………..5 Figure 2: Green Planet Campaign by The Body Shop …………………………………………………………………….7 i BUSINESS & ECONOMICS Executive Summary This report analyses how The Body Shop Australia applies green marketing, using four of the elements of the marketing mix, including product, price, promotion and place. The findings indicate that the company is......

Words: 2247 - Pages: 9

Premium Essay

Report

...Contents Introduction Company Overview • History • Company Size • Current Findings • Company Philosophy • Current Financial Statistics • Current market position Consumer Research • Target Consumer • Acorn Classification • Primary Research results Department Research • Competitors • Trend Analysis • Branding • Pricing Structure • Quality Control For my comparative shop report I went to Birmingham in Bullring Shopping centre and visited High end (Versus), Middle end (Rive Island) and for the low end I went to New look. Introduction This is a competitive shop report detailing research gained to highlight key information about the retailer Versus, River Island, New look. This shop report will also be identifying the findings from focused research on High Street, the department Coats Woman’s wear fashion. To forecast appropriate styles, shapes and colours for Woman’s wear collection. Research gained such as: • An insight into the company overview • Research to highlight the consumer profile of the target consumer • Identification of current key trends by completing a trend analysis, as well as evidencing the current product range will be explored. • Comparisons against research on competitor. This research is based upon the comparison of three different garments from within one department This research is based upon the comparison of three different garments from within three store. Company overview History River Island is a......

Words: 463 - Pages: 2

Premium Essay

Report

...AN FINAL REPORT ON SALES AND DISTRIBUTION CHANNELS AT STEEL AUTHORITY OF INDIA LIMITED SUBMITTED BY: R.N.MUKHERJEE (07BS3134) STEEL AUTHORITY OF INDIA LIMITED AN FINAL REPORT ON SALES AND DISTRIBUTION CHANNELS AT STEEL AUTHORITY OF INDIA LIMITED SUBMITTED BY: R.N.MUKHERJEE (07BS3134) A Report Submitted In Partial Fulfilment Of The Requirements Of MBA Program Of ICFAI BUSINESS SCHOOL, HYDERABAD DISTRIBUTION LIST: PROF. SUBHASIS RAY (FACULTY MEMBER-MARKETING, IBS Hyderabad) MR. TANMOY SEN (SR. MANAGER (Mrkt-MS), SAIL, KOLKATA) 2 ACKNOWLEDGEMENTS I express my gratitude to Mr. M.R.Rath, Sr. Manager (HRD), Steel Authority Of India Limited (Kolkata) for giving me an opportunity to work with SAIL and for extending support in the form of knowledge and guidance. I would also like to thank my company guide, Mr. Tanmoy Sen, Sr. Manager (Mrkt-MS Division), Steel Authority Of India Limited (Kolkata) as well as other employees of Steel Authority Of India Limited, Kolkata, namely, Mr.R.M.Suresh, Mr. Pankaj Singh, Mr.D.K.Sinha, Mr. N.M.Padhy, Mr. H.Hembram and Mr. M.R.Rath for being a constant source of encouragement as well as for providing guidance throughout the project. I also sincerely acknowledge the guidance and esteemed advice extended by Prof. Subhasis Ray, Faculty Member - Marketing Area, IBS (Hyderabad). Finally, I would like to thank all those people who in the course of my project have knowingly or unknowingly helped me, especially the channel members......

Words: 2776 - Pages: 12