Summarizing Closing the Gap

In: Business and Management

Submitted By moneill51
Words 5536
Pages 23
S

w
910M51

CLOSING THE GAP – THE CHANGING HOME CARE ENVIRONMENT
(A)

Rida Elias wrote this case under the supervision of Professor Roderick E. White solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality.
Richard Ivey School of Business Foundation prohibits any form of reproduction, storage or transmission without its written permission. Reproduction of this material is not covered under authorization by any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Richard Ivey School of Business Foundation, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca.
Copyright © 2010, Richard Ivey School of Business Foundation

Version: (A) 2010-07-09

It was nearing the end of another busy day, and Connie Clerici’s last appointment had been cancelled.
Clerici was glad to have some time to reflect on both her business and her personal situation before the meeting with her advisory board, scheduled for the next day, September 25, 2009. She knew the business environment of her company, Closing the Gap (CTG), continued to change, presenting opportunities and challenges. She wanted to be prepared for a productive discussion with her board about how she and her company should address the changing home care environment.
BACKGROUND

The Canadian Home Care Association broadly defined home care as:
An array of services for people of all ages, provided in the home and community setting, that encompasses health promotion and teaching, curative intervention, end-of-life care, rehabilitation, support and…...

Similar Documents

The Gap

...build something not only for them, but something that the whole world could use and be inspired by. Gap Inc. is definitely a retail business that has a past story that has inspired costumers and anyone wanting to take a step into the world of retail business. Don and Doris Fisher created the Gap in order to cater to their needs, but in the process helped thousands of customers find what they needed when it came to certain merchandise. The year 1969 was a year to remember in the business of retail. Located in San Francisco, California, Donald G. Fisher and wife Doris Fisher opened the very first Gap. Don Fisher initially had no real experience in the business of retail seeing as he made his living from real estate, but when Mr. Fisher could not find the right pair of Levis jeans to fit what he wanted, he decided to take matters into his own hands. He decided to open up his own retail store that would have everything that a customer could dream of having. In order to get his start Mr. Fisher had to identify the type of clothing and the age group that he would appeal to. Considering the time period and his original dilemma with finding the right pair of jeans he found his niche. During this time jeans had become the trend among teens, and even though he wasn’t a part of this generation he felt that he could be more successful in selling to this specific generation. Hence, the name the Gap was given to the retail store that he established. Jeans had become the type of clothing......

Words: 471 - Pages: 2

Closing

...ORACLE GL closing schedule is shown below: #1-Sunday, August 19th-Nightly Ledger Run #2-Tuesday, August 21st-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #3-Thursday, August 23rd-Nightly Ledger Run #4-Monday, August 27th-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #5-Tuesday, August 28th-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #6-Wednesday, August 29th-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #7-Thursday, August 30th-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #8-Friday, August 31st-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #9-Sunday, September 2nd-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #10-Monday, September 3rd-Early Morning Ledger Run #11-Monday, September 3rd-Nightly Ledger Run Revaluation will occur for this closing run for non USD books. #12-Tuesday, September 4th-Mid-Day Ledger Run #13-Tuesday, September 4th-Nightly Ledger Run Revaluation will occur for this closing......

Words: 816 - Pages: 4

Closing the Achievement Gap

...society. With the nation’s situation being as it is there is a litany of issues on which to focus concerning academic achievement, or lack thereof. One area of academic achievement gaps in particular continues to plague American education that is the obvious disparity between Black students and White students. According to the National Assessment or Educational Progress (NAEP, 2010), “Achievement gaps occur when one group of students outperforms another group and the difference in average scores for the two groups is statistically significant.” The problem with achievement gaps is that they are subject to “The Matthew Effect.” The "Matthew Effect" is an expression made popular by Keith Stanovich. According to Stanovich (1999, p.247), a psychologist whose claim to fame is reading research, The "Matthew Effect" refers to the idea that in reading (as in other areas of life), the rich get richer and the poor get poorer. This is also true in other areas of academic achievement. If intense intervention strategies are not implemented early and consistently, those students who arrive to school in kindergarten already at a deficit will only fall further behind, thus “The Matthew Effect” meaning that the achievement gap becomes wider over time. What can leaders in education do to close the achievement gap between Black students and White students? The key is to “catch them before they fall”. Research has shown that the earlier the age of intervention, the more likely academic......

Words: 4328 - Pages: 18

Summarizing the Medigap Plan

...Summarizing the Medigap Program Medicare Part A and Part B do not always cover all of medical services and/or treatments that the beneficiary may need. Because of the “gaps” that these plans do not cover, many individuals often purchase additional insurance such as Medigap insurance or insurance a previous employer provides. Medigap is private insurance that may cover unpaid amounts within the annual deductible, any coinsurance, and payment for non-covered services. Private insurers offer these Medigap plans but the federal and state law regulates coverage and standards. Policyholders must pay monthly premiums and may choose 1 of 10 plans. The monthly premiums and plans vary depending on the insurance company selected but a set core of benefits is common among all Medigap plans. Medigap coverage also eliminates the need for the practice to file separate claims because the carrier automatically forwards the claim to the payer and the provider is paid directly. (Valerius, Bayes, Newby, & Seggern, 2008) Based on the information in this week’s readings and looking over the suggested websites, I feel that the different plan offered through Medigap at the prices offered is fairly reasonable. Because of the many different plans offered, the policyholder can choose a plan that fits them both medically and financially. Depending on the monthly premium the insured pays, Medigap covering certain expenses such as a long hospital stay, could save an individual a lot of money.......

Words: 362 - Pages: 2

Closing the Gap in Homeownership Rates

...Closing the Gap in Homeownership Rates: How Fannie Mae and Lender-Partners Can Close the Gap Sullivan University MGT 510 Executive Summary This proposal addresses the gap in homeownership rates between whites and minorities. According to the United States Census Bureau, 67.9 percent of the population in the United States are homeowners. However, while 71.8% of Whites are homeowners, only 47.3% of African Americans and 48.2% of Hispanics are homeowners. This large gap in homeownership rates can be contributed to discrimination by lenders and minorities’ misconceptions about the lending process. To overcome these issues, lenders need to eliminate discrimination and reach out to minorities. Ultimately, lenders who discriminate are going to hurt their own bottom lines since minorities represent a large market that has the high potential for growth. Introduction: Homeownership is the “American Dream” Housing has often been referred to as the #1 creator of wealth in the United States. It has been called, (1) the leading consumer product, (2) the leading consumer investment, and (3) a leading economic driver. Homeownership, in short, is the “American Dream.” It creates wealth. If you purchase a home today, with appreciation and through upkeep, it will be more valuable in the future. That appreciation provides homeowners with opportunities to create wealth. ......

Words: 1837 - Pages: 8

Summarizing the Medigap Program

...  Summarizing the Medigap Program Medicare Parts A and B do not cover everything for patients who have it. Medigap fills in these “gaps” in coverage. Some people would certainly benefit by purchasing a Medigap policy. A Medigap policy can help its holders pay for their deductibles and co-pays for Medicare Parts and B. Some other services, like medications and emergency care while traveling in foreign countries, may be covered by Medigap policies. Based on my understanding of the Medigap program, I believe it meets consumers’ needs quite well. For people who are unable to meet the additional costs of co-pays, deductibles, and medications, this program can help. After reading the material from the American Diabetes Association (n.d.), the plans’ costs seems to be fair, taking into consideration the limits and benefits each plan offers. For example, if a person paid a co- pay for a hospital stay and did not have a Medigap policy, that person’s expense would be higher than themonthly premium for Medigap. If an individual does not need to visit the doctor frequently, has fairly good health and anticipates remaining healthy, choosing to pay an occasional co- pay may wind up being a better financial decision than paying a monthly premium. One implication from having a government insurance program and a private insurance company in association with each other is the services that are not and are covered by each. People who have private insurance as well as government insurance will...

Words: 300 - Pages: 2

The Gap

...-2003AmyAshleyKristenPennyRegina • 3. Company Background The first Gap store was opened in 1969In 2001, there 2,298Gap stores in the U.S, and 634 stores outside the U.S.Online store opened at 1998 • 4. Industry OverviewApparel retailing storeSpecialty storeMass merchant / Promotional department storesTraditional department storesNational chains • 5. Competitive ForcesJ. CrewAbercrombie & FitchAeropostaleAmerican Eagle OutfittersJ.C. Penny • 6. Current IssuesNegative Sales GrowthAn overlapping of clientele with Old Navy Strong competitive forcesNo loyal customer baseMarketing Communication StrategyStrategy to reach boarder target customersPromotion strategy (Product line versus Brand)Celebrity endorsementBudget allocationNew Positioning • 7. Perceptual Map • 8. Objective for 2003Stop negative growth in salesReposition Gap brandStrengthen brand loyalty among older generations (Baby Boomers, Generation X)Build brand preference among younger generation (Generation Y) • 9. Objective for 2003 (cont’d)Sales increased by 2.7%Maintain 2.8% market share • 10. SWOT Analysis • 11. Strengths Strong Brand LoyaltyBaby BoomersEstablished its identity among Baby Boomers in 1960’sThey rebelled against the existing fashion standardGeneration XersOne-stop store fos school and casual clothesThey grew up with GapAmerican icon2,298 stores in U.S. & 2,932 in the world in 2001 • 12. WeaknessesWeak performance of Gap brand Total domestic sales in 2001......

Words: 847 - Pages: 4

African Americans and the Digital Divide; Are We Closing the Gap?

...RUNNING head: AFRICAN AMERICANS AND THE DIGITAL DIVIDE 1 African Americans and the Digital Divide; Are We Closing the Gap? Submitted for Course Number CIT 514 CIT-514 90 INFORMATION AND DECISION SUPPORT - 90 Concord North Carolina June 30, 2011 RUNNING head: AFRICAN AMERICANS AND THE DIGITAL DIVIDE 2 The Digital Divide and African Americans: Are We Closing the Gap? What is the Digital Divide? Defining Digital Divide Since the beginning of the technology and digital ages there have been a lot of discussions about the use of new technology amongst minorities and the poor. These discussions have spurned lots of thoughts and definitions about the digital divide. The digital divide can be defined in a number of ways. It can be defined as the fact that certain parts of the population have substantially better opportunities to benefit from the new economy than other parts of the population (Nielsen, 2006). The digital divide can also be defined as the gap between individuals, households, businesses, and geographic areas at different socio-economic levels with regard both to opportunities to access information and communications technologies and their use of the internet for a wide variety of activities (Flemings, 2011). Lastly, and probably the simplest definition is the gap between those who benefit from digital technology and those who cannot (Smith, "Digital Divide" Defined (Hint: it's not about access.)). All of these definitions are correct and......

Words: 2327 - Pages: 10

The Gap

...  Case 11 Gap, Inc. Jeri Schuster Dickinson State University History Gap Inc. is a retailer located at America at San Francisco that deals with clothing and accessories. It was founded in year 1969. It is one of the world largest giant's dealers in the apparel retailers. It has more than 3000 stores and branches in the United States, Canada, Britain France, Ireland and Japan. In 2009, it registered fiscal revenue of 14.2 billion dollars. This shows how it operates at great budget and has high revenue. Therefore, the profit margin is also high. The most apparel brand in the word that it operates is five and consists of Piperlime, Antheta, Old Navy, Gap and Banana Republic. Executive Summary The apparel industry consists of the lifestyle and is much saturated in the provision of the clothing and the accessories. Completion is high and, therefore, the Gap Inc had the strategy to target new markets. It has established new physical store locations that improved the margin from other businesses in the industry. This has enhanced its brand image. It has also had many branches stores outside United State that consist of more than 300. This gives Gap Inc. aplenty room of expansion hence growth globally because it is well known. The feasibility of development of the Gap, Inc. and the business proposal evaluation shows great opportunities at the China market. This has been made possible through analysis of the company's environment at the capacity of the internal and......

Words: 918 - Pages: 4

Closing the Gap

...No Peace WiThouT Justice Closing the gap The role of non-judicial mechanisms in addressing impunity Closing the gap The role of non-judicial mechanisms in addressing impunity No Peace WiThouT Justice No Peace Without Justice Copyright 2010 © No Peace Without Justice Via di Torre Argentina 76, I-00186, Roma, Italy www.npwj.org Permission to reproduce and distribute this document is hereby granted provided that this notice is retained on all copies, that copies are not altered and that No Peace Without Justice is credited. This publication is also available at www.npwj.org. No Peace Without Justice is an international non-profit organisation founded by Emma Bonino and born of a 1993 campaign of the Transnational Radical Party that works for the protection and promotion of human rights, democracy, the rule of law and international justice. NPWJ undertakes its work within three main thematic programs: International Criminal Justice; Female Genital Mutilation; and Middle East and North Africa Democracy, including specific work on Iraq. NPWJ is a Member of the TRP Senate, a Member of the Steering Committee of the NGO Coalition for the International Criminal Court and the Italian civil society partner in the Democracy Assistance Dialogue. This publication has been produced with the assistance of the European Union. The contents of this publication are the sole responsibility of No Peace Without Justice and can in no way be taken to reflect the views of the......

Words: 86821 - Pages: 348

Closing the Achievement Gap

...10 Strategic Points – Module 7 Evelyn Clark | Ten Strategic Points | Comments or Feedback | Broad Topic Area | A Quantitative study to explore research relevant to Relationships between professional development of teachers, student achievement, principal leadership, and student economic status influence closing the achievement gap in Upper Midwest urban schools. | | Lit Review | Professional Development * Professional development standards established in 2011 to develop new policies and practices (Borko, 2012). * The intensity and duration of the professional development indicates the amount of change in classroom practices (Garet et al., 2007).Teacher Knowledge for Improvement * Professional development improves teacher quality by changing teacher practices (Wenglinski, 2002) * Professional development is most effective when designed using actual school data (Borko, 2008; Ingvarson et.al, 2005). * Implementing professional knowledge, based on how schools succeed and effective teaching, is inevitable (Edmonds, 1979). * Through Professional Development programs, school districts maintain highly qualified employees that have skills to improve student achievement (Evan, 2009).Economic Status and Student Achievement * Student achievement begins before children enter school. A child’s home environment, economic status, emotional and social development, health, and cultural identity are related to achievement (Cunningham, 2012).Educational Leadership * ...

Words: 725 - Pages: 3

The Northern Territory Intervention and Closing the Gap Initiative: a Comparative Review

...The Northern Territory Intervention and Closing the Gap Initiative: A Comparative Review Introduction The Northern Territory Intervention and the Closing the Gap Initiative are two Federal Government policies that are designed to end the disparity between the health of Indigenous and non-Indigenous Australians. There are limited similarities between these two policies, however many differences, including the involvement of the Indigenous community in the creation and management of the policies and the aims of the policies; the effectiveness of these policies has been attributed to the level of involvement within the Indigenous community. The Northern Territory Emergency Response The Northern Territory Intervention was implemented in June 2007 in order to protect Aboriginal children from sexual abuse; this involved heavy regulation of the community member’s lives, and many people did not approve. The Intervention program was initiated in response to allegations of sexual abuse in Aboriginal communities during August 2006; this prompted an enquiry into methods to protect children, and on the 15th of June 2007, the “Little Children are Sacred” report was released (Calma, 2008). Following this, the federal government created a policy in the Northern Territory on the 23rd June 2007 called the Northern Territory Emergency Response, also labelled as “The Intervention” (Calma, 2008). The changes that were implemented in this Intervention policy include the removal of the......

Words: 2287 - Pages: 10

Closing

...Closing The closing begins with the first sentence after the small talk… My job is to give you enough information so that you can make a decision today on whether this is a right fit for you. Trial closes: Can you see yourself learning in an environment like this? What did you see here that convinced you this is the right fit? How important is [this] to you? Why? Close: Have I given you enough information so that you can make a decision on whether or not this is a right fit for you? If Yes: “Why?” Or if no: “What are your main areas of concern?” “I don’t want student loans” “many of our students didn’t want student loans either. I didn’t want student loans. But, there are 3 major investments people make in their lives: House, car and education. You need a house for shelter, but if you can’t make the payments your house will be foreclosed. You need a car for transportation, but if you can’t make the payments your car will be repossessed. But your education is the only thing no one can take away from you. And it is the only investment of those three that will put you in a position to be able to afford the other things.” 90% of students in the united states would not be able to go to school without the benefit of student loans. You will have student loans, no question about it, but you don’t have to make any payments until 6 months after you graduate and you have 10 years to pay it back. Hypothetically speaking, if you have a $10,000 loan, and you have 10......

Words: 339 - Pages: 2

Closing the Gaps in Modern Education

...Oliver Pringle Professor John Schultz Ethics 2050 22 April 2014 Closing the Gaps in Modern Education The city of Philadelphia has one of the most racially segregated school systems in the United States with the largest performance gap between black and white students nationwide. “Philadelphia’s black population, and particularly its affluent black population, lives in much poorer neighborhoods than comparable whites because they are so highly segregated by race” (Denvir). The average black elementary school student in Philadelphia is reading at the 21st percentile, while his white counterpart is reading at much higher 66th percentile. The disparity experienced within the public education of Philadelphia children is caused by rampant segregation within the school system itself. Through my own experience, as well as the writings of the renowned psychologist Franz Fanon and philosopher Paulo Freire, I have found that the solution to the public education problem begins with a narrowing of the gaps between the haves and the have-nots. The Citypaper article written by Daniel Denvir unearthed a number of unbelievable disparities between the black and white students within the Philadelphia education system. Studies indicate that “Philadelphia blacks are exposed to poverty at a rate nearly three times higher than whites. The average black person in the Philly area lives in a neighborhood with a 24.8% poverty rate, compared to just 8.4% for whites. Chicago, Cleveland, St....

Words: 2292 - Pages: 10

Closing the Gap in Health Disparities of African Americans

...Closing the Gap in Health Disparities of African Americans Rosie Vasser Grand Canyon University Closing the Gap in Health Disparities of African Americans Historically speaking African Americans have had harder access to healthcare due to a number of socioeconomic reasons. Many are unable to even get to a facility. When thinking about poverty in America one must associate African Americans with poorer health, less access to medical care and higher risk factors than others. Stressors alone within this group places them at higher risk for hypertension, smoking, diabetes, etc. Lower income limits the availability to healthier food and quality healthcare. AA persistent struggle to achieve the American dreams translates to their persistent struggles with health. The dominate society generational connection to wealth, affords them the ability to access the best in healthcare. AA has very limited access to quality healthcare. According to Eileen M. Crimmins, Mark D. Hayward, and Teresa E. Seeman (2004), “People who are poorer and who have less education are more likely to suffer from diseases, to experience loss of functioning, to be cognitively and physically impaired, and to experience higher mortality rates” (2004), This essay will compare and contrast the health status of the African American minority group and compare to the national average. We will discuss the current health status of this minority group, how health promotion is defined by African Americans, and what......

Words: 821 - Pages: 4