Quality Management of Aqua-Fun

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Quality Management Of Aqua-Fun
----Case 1 in Chapter 6

Team 4: Yudan Ding Wenqian Xu Xianjing Zhu Yukun Chen

SCHM2301 Prof. Omar Elwakil

10/08/2013

Quality Management of Aqua-Fun

1. Cost of Quality Analysis
A focus on quality management demands that the total cost and benefits of quality performance be first understood by everyone in the company. In order to successfully launch a companywide Six Sigma, the first step is to dig out all relative cost categories that associated with managing quality and quality failures. The marketing research and other similar costs categories should all be included in the Cost of Quality (CoQ) analysis. 1.1 Identification of Cost Categories Based on Roberta’s current CoQ analysis, there are 18 cost categories with question marks that she either did not have data for or wasn’t sure about including. For the prevention costs, Roberta is having problem with the costs of marketing research, customer/user perception surveys/clinics, supplier quality planning, supplier quality planning, quality program planning and reporting, and other prevention costs. As mentioned earlier in the case, Roberta wasn’t sure how the marketing manager would feel about including marketing research as a category in the CoQ because it seems that marketing research as well as the customer perception surveys have no direct relation with preventing product defects. In fact, the fast development and introduction of new product is a key factor that differentiates Aqua Fun from their competitors in the same market. To ensure the quality of the new products before they are launched into the market, it is essential for the company to develop effective and well-designed production plan through market research and customer perception surveys. After developing the new product, the next stage would be picking the qualified supplier. Therefore the supplier…...

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