Playstation Complaint Letter

In: English and Literature

Submitted By lstilson
Words 351
Pages 2
2207 Bridgepointe Pkwy.
San Mateo, CA 94404 Subject: PSN Network Downage 2016 To the customer service department: On the morning of January 5th, 2016 I turned on my Playstation 4 to find that none of the online services were working. The message displayed on my screen noted the Playstation Network was undergoing maintenance. I then logged onto Playstation Network’s status page to see if I could find out if this was simply a problem with my internet connection. To my alarm, the web page displayed a red list of all the services that were unavailable. After searching the web for answers I found a third­party blog with the most amount of information on the downage. Because Playstation Network was not releasing any information on the issue, anonymous sources of the web were stating worse­case scenarios as fact. Rumors circulated the web of a possible distributed denial­of­service attack. With the network working fine only a few days later, I know this was most likely not the case. I would have been much more comfortable as a consumer; however, if Playstation Network relayed clear communication about the problem from the start. I understand that regular maintenance is required to keep the Playstation Network running for all users. Scheduled maintenance with warning is completely warranted, and I appreciate how smoothly the network usually runs because of this. I do not, however, appreciate being kept in the dark while this service fails to function without warning. I pay for a year­long subscription to your online service; therefore, I expect to be able to use this service whenever I desire. From January 4 at 10:20pm GMT until January 7 at 7:00am GMT, I was not able to use this service I had purchased in advance. To the extent of my knowledge, PSN has not since formally issued any statement…...

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