Health and Social Care Nvq Level 2

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Submitted By chrisjarrett
Words 4047
Pages 17
Unit 201 Principles of Communication in adult social care setting


Outcome 1 Understand why communication is important in adult social care settings
to express – love, fear, anger, pain, joy. People want to get views, wishes and information across to others for all kinds of reasons.
Sometimes this can be essential – even lifesaving in the case of a warning. It can be vital to make a persons quality of life better if they are communicating. That they are in pain or it can be to make emotional contact with others to express feelings. People live and communicate within a range of diff aren’t groups and communities, including: • families • neighbourhoods • workplaces • schools and colleges.

In my job I need to communicate with people all the time. First and foremost is the person I am supporting, but there are also their family and friends, who are likely to be involved in the support plan. I will also have to communicate with colleagues and with other professionals. The way in which i communicate will be different depending on the person with whom I am communicating and the purpose of the communication.

All communication has an effect on the person I am communicating with. It is a two-way process called an interaction, and it is important that I observe the effects so that any problems can be identified and dealt with. Any relationship comes about through communication. In order to be effective in providing care and support, I must learn to be a good communicator. But communication is about much more than talking to people. People communicate through: • speaking
• facial expression
• body language
• position
• dress
• gestures
I will have to know how to recognise what is being communicated to me, and be able to communicate with others without always having to use words.

Outcome 2 Understtand how to meet the…...

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