Gscm 588 Final Exam

In: Business and Management

Submitted By jpeachgirl
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Grading Summary These are the automatically computed results of your exam. Grades for essay questions, and comments from your instructor, are in the "Details" section below. | Date Taken: | 6/21/2012 | Time Spent: | 1 h , 39 min , 37 secs | Points Received: | 200 / 250 (80%) | | Question Type: | # Of Questions: | # Correct: | Multiple Choice | 10 | 8 | Essay | 6 | N/A | | |

Grade Details - All Questions |

Page: | 1 2 | 1. | Question : | (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT: | | | Student Answer: | using poor satisfaction measurement schemes | | | failing to weight quality dimensions equally | | | confusing loyalty with satisfaction | | | failing to identify appropriate quality dimensions | | | | Comments: | Chapter 5 page 194 | | | 2. | Question : | (TCO D) The Six-Sigma problem solving approach contains the phases of: | | | Student Answer: | define, measure, analyze, improve, and control. | | | detect, measure, analyze, implement, and control. | | | define, monitor, analyze, improve, and confirm. | | | define, monitor, analyze, implement, and control. | | | | Comments: | | | | 3. | Question : | (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with: | | | Student Answer: | lean production. | | | DMAIC methodology. | | | Six Sigma projects. | | | re-engineering efforts. | | | | Comments: | | | | 4. | Question : | (TCO C) Poka-yoke focuses on two aspects: | | | Student Answer: | design and control. | | | prediction and detection. | | | production and delivery. | | | machine errors and human errors. | | | | Comments: | | |…...

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