Customer Service

In: Business and Management

Submitted By usmcap1
Words 1385
Pages 6
Introduction This paper will examine how quality is linked to Riordan’s strategic plan and its strategic objectives. The analysis has been made of a process improvement plan in which the organization currently uses. Listed below are some tools and techniques that are used to measure quality and customer satisfaction within Riordan. Discussion will also include what party is ultimately responsible for quality assurance. Finally, a look at how Riordan’s process improvement plan is related to their strategic plan.
Quality in the Strategic Plan and Objectives
Quality is a key objective to any successful organization; this is true with the Riordan manufacturing group as well. The strategic plan is simply to develop and deliver a quality product on time. Building the brand through delivery is an excellent design and a key to the “Time to market” approach. With some improvements, the time to market will improve the quality of the products. Collaborating on the design of the Riordan product will assist in the over all quality as well.
Identifying future needs within the organization will aid with sales and give the customers a brand to identify with for years to come. To accomplish this, Riordan is using its customers to help in the development of plans that address the needs of quality they seek. With this quality, the customer relationship will be strengthened and this is a strategic objective identified as a need. To achieve this in minimal time the company will use a sales information system, which will help in understanding the customers better and tend to their needs quickly.
The products that are identified in the strategic plan demand quality. Quality will be of the utmost importance in the next generation heart valves, medical stints, and other medical devices that are manufactured through Riordan. The organization must also implement a six…...

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