Free Essay

Crisis Paper

In: People

Submitted By casieyu22
Words 2769
Pages 12
Crisis Paper

Casie Yu

MCPHS University

Patient Background
Sammy is 27 year old, female patient who came into the hospital for opiates withdrawal/dependence. Sammy is white American and has been baptized but doesn’t attend to church regularly. She is admitted to the hospital for a detox for opiate dependence. Patient states that she currently uses “two bundles of heroin per day through shooting up for the past month. I also shoot up $20 of cocaine for the past month and I smoke marijuana once per week for the last three years”. Sammy has started using three years ago. Sammy also smokes tobacco about one pack per day for about ten years.
Three years ago, Sammy got in a serious car accident that hospitalized her. The medical complications that followed up with the car accident is diagnosed with having reflex sympathetic dystrophy of the lower limbs and had a spinal cord stimulator implanted. The first surgery was faulty because the implanted battery wasn’t working. During the second surgery, the wiring of the batteries was wrong and the stimulator was stimulating the wrong leg. Sammy went back the third time and finally, the stimulator was working where it is suppose to be. Although the stimulator was working and suppose to help sooth the pain, Sammy still could not bear the pain. Due to the reflex sympathetic dystrophy of the lower limbs after the car accident, Sammy stated that she could not stand for long periods of times and she cannot lift more than twenty to thirty pounds. This left Sammy to lose her job and left her claiming government disability. The disability that Sammy claimed was only partial. Her lawyer told her to lie to the judge during her court session to gain full disability, but Sammy didn’t feel right lying to the judge. The decision came down to if she would be able to find a job with her disability. The judge named one job that she might be able to try but it didn’t work for Sammy. Sammy has to go back to her lawyer and file for full disability after discharge.
The chronic pain bothered Sammy a lot. She was prescribed Percocet, which is a controlled substance containing oxycodone and acetaminophen. At that time, her cousin was an opioid dependent and also a dealer. Sammy’s cousin would ask Sammy for her medications and her cousin would sell them. One day, Sammy was in a lot of pain and need her medication. Unfortunately, the medications are controlled substance and pharmacies normally do not allow early refill or need another script from the doctor. Sammy was out of options and she gave money to her cousin to go buy her some oxycodone off the streets. When Sammy’s cousin came back, he grabbed her arm and poked a needle into Sammy’s arm. Sammy didn’t care at the moment. The drug hit her quick and she felt better. Later that day, Sammy ask her cousin “Hey, whatever that was, I need some more of it”. Her cousin confessed to Sammy that the drug he gave her wasn’t oxycodone. It was actually heroin. After that time, Sammy started using and started to mix heroin with cocaine.
Sammy had two suicide attempts in the past. In January of 2013, while intoxicated, she called up her psych therapist and told the therapist “goodbye”. Sammy then found all the medications that she could in her medicine cabinet and took them all. The therapist heard the message right away and got in contact with a family member of Sammy’s. They brought her straight to the emergency room of the local hospital. Luckily, Sammy was saved. The second attempt was in October of 2013. Sammy had friend where were EMTs. Sammy attempted the suicide the same why but taking all the medication she could find on hand. A friend walked in on her right after she took all the pills and her friend called her EMT friends right away. Once again, Sammy got to the hospital on time. She woke two days later and was very confused and lost. Sammy attempted those suicides because she couldn’t handle the face that she could not go back to work and could not bear the pain.
Less than a year ago, Sammy’s cousin (who gave her the first dose to heroin) passed away. She laid his side during his last breath. His last words to Sammy were “I’m sorry Sammy. I did this to you. I shot that heroin up your arm that day. It was my fault”. To this day, Sammy does not blame him for being addicted to drug and being dependent on opiates. She admits to being an opiate dependent and states “I’m stupid for shooting up” but, she doesn’t know blame her cousin for it. Sammy had trouble getting the lost of her cousin. He meant a lot to her. She was using more and talks a lot about her cousin. Sammy does not admit to having grief issues but states “it hurts a lot”.
In the past, Sammy has done a detox in July of 2015. She relapsed and brought herself to this detox. She claims that she attends to AA meetings and it works really well for her. She enjoys attending to them.
Patient Balancing Factor, Cultural and Development Influences
Sammy lack many factor that affect her recovery. When asked about effective coping strategies, she states she has none. She learned some from the educational group that is mandatory during her rehabilitation stay but, she has not tried them yet. Sammy said she used to cut herself long time ago. Cutting herself helped her relieved her stress.
Sammy also lacks a support system. Sammy says she cannot return home to her mother’s after treatment because her mother enables her drug use. Sammy’s mother would give her money to go out and buy drugs. Sammy also cannot go to her aunt’s house because it is next door to her mom and it her two other cousin are addicts. Sammy’s two older brothers are addicts as well. Sammy never mentions her dad being there for her. Sammy states she will be living with a friend after treatment.
As a child, Sammy was baptized. She grew up being catholic but she doesn’t attend to church. She doesn’t consider herself as spiritual. However, Sammy does make a lot of friend during her hospital stay. She active and participates during group therapy that is offered at the hospital. She engages all different age groups of patients without hesitation.
Sammy smiles majority of the time. She a lively person and brings happiness around her. Even when talking about her cousin who passed, she finds a way to distract herself or changes the topic and brings back a smile on her face. Sammy doesn’t feel that she is grieving too harsh about her cousin but knows that her opioid dependence is not helping her.
Health Maintenance, Educational Needs and Community Resources
Coping strategies is much needed to Sammy. She needs to learn to cope which is the “changing [of] cognitive and behavioral efforts to manage specific demands that are appraised as taxing or exceeding the recourses of the person” (Lam & Wong, 2005). Its not going to be easy and it may just be like medication, trying different kinds until you find the right one. Sammy will have to experience different coping strategies and find the ones that are most effective. For example, doing a puzzle works for some patients. However, if Sammy cannot handle the time consuming and difficulty of working of a puzzle then, doing a puzzle wouldn’t be very effective. Alone with coping strategies, Sammy needs to continue to her medications that are needed. Recovery will be more successful with both medications and learning. In a study by Dominic Lam and Grace Wong stated “the thinking is that medication may stabilize and deal with biological side, while psychotherapy deals with issues that may affect the course of illness” (Lam & Wong, 2005).
Sammy states that she has a safe place to go after her treatment at the hospital, which is to a friend’s house. She also states that she will attend to local AA meetings. AA meetings are free and available in all different forms such as open, closed, women only. Because of her history of tobacco use, it might trigger her to smoke more often because there is a good amount of people who attend to AA meetings go out for a cigarette during the break. If Sammy makes a commitment to attend to AA meeting regularly, it gives Sammy a sense of responsibility just to even try to attend on a regular basis. AA meetings have also worked for Sammy in the past. Sammy states that it kept her sober during that time. AA meeting will also help her spiritually because the AA handbook is basis off spirituality and gives Sammy a sense of hope and support.
Besides attending to AA meeting, Sammy should also attend to an outpatient therapy. Adcare Hospital in Worcester has an outpatient clinic. Sammy finished the detox at Adcare and went to continue on with Adcare rehab. Being accepted for their outpatient clinic would be easier. Sammy will have to get a referral from her counselor. Since she stayed at the hospital, Adcare already accepts her insurance and she wouldn’t have to worry about her insurance not being accepted for outpatient. As stated before, the counselor will determine if the patient qualifies for outpatient treatment. The counselor will also establish why outpatient therapy will help the patient. The outpatient treatment is a bit intensive. The patients are required to meet up six days and attend to one-hour sessions of individual counseling and group education. Patients can also decide to attend three to five days a week and attend to three-hour sessions of individual counseling and group education. This will benefit Sammy because this is a huge commitment. The outpatient treatment will help her stay sober longer because she has these requirements. Sammy will also be attending to education groups to further her knowledge of coping strategies to help her from relapsing. The outpatient therapy is scheduled by the counselor for an appointment within twenty-four hours of the patient’s discharge so they don’t relapse. In a study done by Michael J. Stark specified that dropping out of a substance abuse treatment is severe and dropping out will have the same outcome as an untreated patient. As stated before, if the patient is discharged and doesn’t have an outpatient therapy appointment they will relapse and the patient will be similar as to not being treated. Adcare outpatient program also involves family of the patient. Adcare offered an individual and family counseling service where there is a one on one session to provide services to the family members that have been affected to the problem o the patients. Adcare takes it step by step and getting the family members involve will have a more successful outcome. Involving Sammy’s family such as her mother into her recovery will help a lot. Not only for Sammy’s mother’s support but also Sammy’s mother can learn some techniques of supporting and stop enabling Sammy of her drug abuse.
Sammy is young and still has a long way to go for her recovery. She can be successful in staying sober and also using that skill to create a career. One of Sammy’s personal goals was to go back to school and get a degree. Having been through so much, Sammy will do great at counseling and using her experience to influence others.

NURSING CARE PLAN

Nursing Diagnoses | Intervention | Short Term Goal | Long Term Goal | Evaluation | Risk for suicide related to history of previous attempts (Townsend, 2011). | 1. Ask patient “have you ever had thoughts about hurting yourself? If so, what do you plan to do? Do you have the means to carry it out?” The patient is at higher risk if they have a plan and the means to carry out the plan. 2. Create a safe environment for the patient. Remove all potentially harmful objects such as sharps. Client safety is priority. 3. Perform room searches. Client safety is priority. 4. Maintain observation of the patient. For example, every 15 minute checks or provide an one-to-one contact. Observation is to ensure that the patient does not harm self in any way. It is important to be alert for suicidal attempts to prevent them (Townsend, 2011). | Patient will seek help from staff when patient has a feeling of urge to harm self (Townsend, 2011). | Patient will not harm self (Townsend, 2011). | Patient states that she does not have an urge to harm self and has no plan of making a suicide attempt. Patient also states “I promise I will come to you (nurses) when I feel like I want to die” (Townsend, 2011). | Imbalanced nutrition, Less than body requirements related to lack of appetite as evidence dehydration and poor muscle tone (Townsend, 2011). | 1. Provide client with high-protein and nutritious food and drinks that can be consumed on the run. Patient is more likely to consume the food and drinks that an be carried around and eaten with little effort. 2. Have snacks and drinks available on the unit at all times. Nutritious intake is required on a regular basis and they compensate for increase caloric requirement. 3. Weigh patient daily. Monitor weight loss or gain is important for nutritional assessment information. 4. Determine patient’s likes and dislikes of food and provide the patient with their favorite foods. The patient is more likely to eat the foods they like (Townsend, 2011). | Patient will consume sufficient finger foods and eat snacks between meals (Townsend, 2011). | Patient will have no signs or symptoms of malnutrition (Townsend, 2011). | Patient met the goal. Patient is drinking Mighty Shacks during free time and eats a peanut butter and jelly sandwich (Townsend, 2011). | Ineffective coping related to inadequate coping skills as evidence by patient states “I have never tried any coping strategies” (Townsend, 2011). | 1. Establish trust with client. The therapeutic nurse-patient relationship is built on trust. 2. Encourage patient to verbalize feelings, fear, and anxieties. Having the patient verbalize feelings in a nonthreatening environment can help the patient come to a consensus with their unresolved issues. 3. Explain to the patient about the effects of substance abuse on the body. The patient may lack knowledge about the effects and major complications on the body for example, diabetes and heart disease. 4. Encourage client to be as independent as possible and provide positive feedback. Positive reinforcement improves their self-esteem and encourages the patient to repeat the behavior (Townsend, 2011). | Patient will express feelings associated with their substance abuse as practice of coping with stress (Townsend, 2011). | Patient will be able to express adaptive coping strategies to use (instead of substance abuse) in response to stress (Townsend, 2011). | Patient did not meet goal. Patient verbalizes that she has learned one coping strategy but has not tried it out yet. Patient also states that she just results in substance abuse when she is in a stressful situation (Townsend, 2011). | Complicated grieving related to real loss of a family member as evidence by obsession with past experiences (Townsend, 2011). | 1. Determine the patient’s stage of grief and the behaviors associated with this stage. Accurate baseline assessment is needed to effectively plan care for the patient. 2. Develop trust with the patient by showing empathy and care. Trust is the basis for a therapeutic relationship. 3. Have an acceptable attitude and let the patient express feelings openly. An accepting attitude lets the patients believe they are a worthwhile person. 4. Encourage the patient to reach out for spiritual support. Assess spiritual needs for the patient (Townsend, 2011). | Patient expresses feelings toward their lost (Townsend, 2011). | Patient will verbalize behaviors associated with normal stages of grief and recognize their current stage of grief (Townsend, 2011). | Patient partially met the goal. Patient expressed her feelings toward the lost of her family member. Patient denies any behavior related to her stages of grief (Townsend, 2011). |

Reference
Lam, D. & Wong, G. (2005, December 1). Prodromes, coping strategies and psychological interventions in bipolar disorder. Elsevier.
Stark, Michael. “Dropping out of Substance Abuse Treatment: A Clinically Oriented Review”.
Clinical Psychology Review, July 2002. Web.
Townsend, M. (2011). Nursing diagnoses in psychiatric nursing care plans and psychotropic medications (8th ed.). Philadelphia: F.A. Davis.
Townsend, M. (2013). Essentials of psychiatric mental health nursing: Concepts of care in evidence-based practice (6th ed.). Philadelphia: F.A. Davis.…...

Similar Documents

Premium Essay

Communication and Crisis Paper

...Communication and Crisis Paper HCS/320 Dr. Patricia Bird April 22, 2013 The nuclear reactor that malfunctioned, in the Three Mile Island created a release of radiation into the environment which caused a crisis. It drew a lot of media and created concerns in the local area and beyond. A traditional form of technology can be used to notify the public, television networks and local radio stations were used. Compared to the crisis that took place in 2005, Hurricane Katrina, which devastated the New Orleans area, immersing many parts of the city under water causing trauma to families, the strategy for communication used was the internet, which reached a greater number of the public in less time. As a director of a regional Emergency Management office if I were to start receiving official reports that the public water supplies of several towns in the area have become contaminated with a life-threatening biological agent, the strategy I would use to start a contingency plan that would address my organization and the public without creating panic would be to send an immediate email to all staff to attend an emergency, mandatory meeting. Employees who are unable to attend because of emergency situations will have access to videoconference. I would get one our communication specialist in the company to give a presentation reminding our organization’s staff of our organization’s emergency policies and procedures in the event......

Words: 1064 - Pages: 5

Free Essay

Communication and Crisis Paper

...Communication and Crisis Paper A crisis situation reports indicate that the water supply is contaminated with a life threatening biological agent in several towns and this department is handling the emergency crisis with this situation. Our department is handling the communication method of handling this crisis and informing the public of this threat and the steps they need to take to protect themselves and their families. Communication in this crisis will be crucial to keep the public calm and to present the information they will need. The media is a major source that our department is using to get our message out to the public. However, our office must be careful to prevent the media from creating a panic. Our department will be coordinating with the Emergency Operations Center, The State Emergency Management Center, Department of Health Services, Department of Natural Resources, state, and local police officials and the volunteer organizations. The uses of these internal departments will coordinate the information that will be release in this crisis situation. Updates from state and local police, firefighters, and the National Guard will keep this department updated on the current developments that is occurring in the affected areas. Our departments will coordinate all communications so information is correctly given to departments and news releases to the public. This will control and give this crisis situation the effective outcome and keep fear at a minimum......

Words: 1558 - Pages: 7

Free Essay

Eg1413 Managing Water Shortage Crisis Position Paper Prepared for Symposium Committee

...MANAGING WATER SHORTAGE CRISIS Position Paper Prepared for Symposium Committee By April 2011 Introduction On Earth, only less than 1% of all water available is suitable for human consumption (Vitzthum & Atkins, n.d.). This emphasises on the scarcity of drinkable water and highlights the importance of not just making water available, but also making it safe for drinking. In the event of a natural disaster, water shortage is of major concern to affected countries. For Northern Ireland, water pipes and ice thaw after each passing winter, causing burst in pipes supplying water to households. Adding on, in 2011, Japan suffered from an earthquake which disrupted their water supply. These are instances of water crisis which can take place spontaneously. Water crisis can strike in any form and at times when it is least expected, even in Singapore, where it is ranked 160 out of 169 globally, with little natural water resource available (Nationmaster, n.d.). During World War 2, Japanese forces seized control of the main water supply in Singapore leading to the downfall of Singapore (Paterson, n.d.). This exposes the vulnerability of Singapore to water crisis. Currently, Singapore has to rely on the 4 National Taps to provide water for her population. Therefore, terrorist attacks on the 4 National Taps can be seen as threats which can lead to emergency water shortage. Although there is a low possibility of natural disasters occurring in Singapore, there is no......

Words: 2851 - Pages: 12

Premium Essay

Communication and Crisi Paper

...Communication and Crisis Paper Communication and Crisis Paper Lillian Williams University Of Phoenix Abstract Crisis management is a very critical organization function. If failed it can result in extreme harm to stakeholders, extreme loss for the organization, and/or end the very existence of the organization. Having public relations practitioners are an important part of crisis management teams. A lot books have been written about crisis management by both the practitioners and the researchers from many different disciplines making it a challenge to take in what all we know about crisis management and public relations’. Communication and Crisis Paper Effective crisis management handles any of the threats sequentially. The most important concern in a crisis must to the safety of the public. Failure to address the safety of the public increases the damage from a crisis. Reputation and financial concerns will be considered after the safety of the public has been remedied. Ultimately, crisis management was designed to protect an organization and its stakeholders from any threats or to reduce the impact felt by the threats. Prevention of a crisis involves seeking to reduce the known risks that would lead to the crisis. This would be part of an organization’s risk management program. Preparation of a crisis involves: creating a crisis management plan, selecting and training for the crisis with management team, and doing exercises to test the crisis management......

Words: 1467 - Pages: 6

Premium Essay

Communication Crisis Paper

...Communication and Crisis Paper HCS/320 August 28,2014 Terri De Wees Communication and Crisis Paper There is no immunity to crisis for a company. Wither it be a business corporation or a hospital there is always the possibility of crisis. If any company feels that they are in fact immune to crisis they are putting themselves and company in danger. The only way to keep your company afloat after the crisis is to plan ahead; this will help keep your company ahead of the situation. "Companies must take a proactive stance and use forward-thinking crisis management planning as a positive tool to manage their business and lessen the impact of crisis situations” (Maturi, 2011). The Regional Emergency Management Office has received official report that the public water supplies of several towns in the area have become contaminated with a life threating biological agent. As the director for our company I understand that contamination in our water supply is a complicated situation and we are working hard to find a way to better the circumstances. Biological agents are life treating and have the possibility of negatively impact human health. The affects this can have on your health are serious medical conditions that can lead to death. The symptoms that we ask our public to be aware of are nose bleeds, headaches, vomiting, diarrhea and severe abdominal pain. If you at anytime Reference Maturi, R. J. (2011). Managing Crisis Situations: No Company is Immune - How to Deal......

Words: 263 - Pages: 2

Free Essay

Comunication and Crisis Paper Week 5 Hcs 320

...| Communication Crisis Paper | Chyvonne Daniels | | HCS 320 | 9/22/2014 | Polly Hanson | When it comes to a certain matter or even and crisis at the time an individual should have an essential communication method to keep things in order and under control with others by not trying to creating a panic attack at all. But there are so many different kinds of communications methods that can be used for a certain matter at the time with a difficult situation that is going on that very moment. Another thing also to is an communication method can be very effective without any type of creating a panic attack about things that are on the radio station and the social media along with the television stations that is dealing with the emergency management office that is getting information about a certain report in the town of the areas That might have life threatening matter at the time. The main purpose of my paper will be covering the contingency plans with many organization and the public as well also to without trying to creating a panic attack with the community also you find in my paper how all groups and individuals are communicating with one another outside of the organization crisis and the potential advantages along with the challenges inside of the public eye of the crisis matter or situations at the time in a certain place or town that can improve a lot more of better communication skills. In the healthcare field today that could be more incorporate when...

Words: 1605 - Pages: 7

Premium Essay

Paper on Ecomomic Crisis in Us

...Manuscript – The Economic Crisis in the US Hello and welcome to our conference on the economic crisis we are dealing with here in the US. My name is Anthony Edelman; I am a student like the rest of you, who just finished a six-week special course on the economic crisis in the US. I have prepared a little speech on the effects of the present economic crisis on business and society. You may think that there is a job waiting for you after you graduate, but the truth is that the youth unemployment rate is at its highest, so you may want to listen closely. As a student it has never been harder to find work. In 2010 college graduates faced a 9.1 % unemployment rate; the rate was twice as high for high school students. It is harder and harder to get a job, and the pay is lower and lower for the youth trying to find work. The future is not looking bright. A young man named Ryan who works at fast food restaurants and at warehouses, applied for 200 jobs but only got two replies. The companies who are hiring wants people with experience, but how can we have experience when we are only 20 years old. Internships give experience but you do not get a paycheck at the end of the month. Since January 2009, 20 million Americans have been out of work, and there are at least three millions jobs open. But who’s is qualified for the job? In the manufacturing business there are 500.000 jobs open, but the manufacturers do not just hire anybody. They want qualified workers. A manufacturer......

Words: 886 - Pages: 4

Free Essay

Financial Crisis Paper

...What caused the financial crisis of 2008 and who is responsible for it? My original intent for this paper was to argue that market failure, particularly in the housing sector, was the primary cause for the crash. Unfortunately my research has lead me in a different direction. According to the discussions we had in class that means I should be arguing from the perspective that the crisis was caused by government intervention then, right? I’m not so sure that’s the case either. Instead I’ll argue that the financial crisis of 2007-08 and the following “Great Recession” were the result of a perfect storm of both regulatory and market failure. Senators Carl Levin and Tom Coburn lead a 2-year long Senate subcommittee investigation into the crash. In April 2011 they released a 635 page report on their findings where they concluded that there was indeed no singular cause of the crash. The bipartisan subcommittee implicates several primary causes. Inflated credit ratings on mortgage related securities are cited as being “…the most immediate cause of the financial crisis…” The two primary rating firms, Standard & Poors and Moody’s had been assigning risk profiles to mortgage related securities similar to that of Treasury Bills – widely regarded as the most secure investment you can make since the government can just print money to pay you. In July of 2007 both firms did massive downgrades that exposed how risky these investments actually were. The downgrades resulted in a...

Words: 801 - Pages: 4

Free Essay

Subprime Crisis Paper

...Ethics Paper The subprime-mortgage crisis began in 2007. It was the result of a slew of societal missteps through the use of toxic assets and caused a large recession to occur. This crisis can be deemed to have been the cause of several sources. I will argue that the players most responsible for this crisis are the homeowners. Taking out money for their mortgage that they knew they would not be able to pay off, the homeowners acted unethically, taking a “rights” approach while they should have taken a “common good” approach. While many may argue that it was in fact the fault of the banks and brokers and lenders who convinced homeowners to make such unethical decisions, I believe in the end it is the end choice that matters rather than the process that brings you to that choice. The homeowners, in taking out a loan they knew they couldn’t pay, were taking a rights approach. They went by the notion that it was their right to freely choose what they do with their lives. However, this choice represents an ethical flaw it that it damages the economy and consequently many people. By taking such money out, the people were not keeping their end of the bargain and were acting selfishly purely to benefit their own needs of acquired land. This however resulted in a large surge of such ethical decisions and all came crashing down. This is due to the fact that everyone deemed it their right to act in a manner most fitting to their lives. However, while the rights approach can be......

Words: 630 - Pages: 3

Premium Essay

Financial Crisis Question Paper

...BMKTG_8_Y3 BMGT_7_Y3 External Examiner(s): Internal Examiner(s): Prof Jimmy Hill Ms. Colette M. Murphy Instructions: Section A: Question 1 mandatory Section B: Do either question 2 or question 3 Duration: 2 hours Sitting: Autumn 2013/2014 Requirements for this examination: Note to Candidates: Please check the Programme Title and the Module Title to ensure that you have received the correct examination paper. If in doubt please contact an Invigilator. Page 1 of 4 Section A Question 1 Mandatory The Global Financial Crisis and Protectionism Two facts characterized international trade between 1986 and 2007. First, the volume of world trade grew every year, creating an increasingly interdependent global economy, and second, barriers to international trade were progressively reduced. Between 1990 and 2007 international trade grew by 6 percent annually compounded, while import tariffs on goods fell from an average of 26 percent in 1986 to 8.8 percent in 2007. In the wake of the global financial crisis that started in the United States in 2008 and quickly spread around the world, this changed. As global demand slumped and financing for international trade dried up in the wake of tight credit conditions, so did the volume of international trade. The volume of world trade fell by 2 percent in 2008, the first decline since 1982, and then slumped a further 12 percent in 2009. This contraction was alarming because past sharp declines......

Words: 921 - Pages: 4

Premium Essay

Crisis Communication Critique Paper

...the information over. Even though Anthem used a data loss prevention technology that monitors data traffic on its network, but that it did not detect any suspicious activity. A local IT security company explained that there is a known weakness in data loss prevention. It’s not that common in the healthcare industry. If 80 million records were transferred all at once from the database server, it would be very noticeable. Still the hackers did this in smaller chunks, which made it easier not to get caught (Wall, J. K. 2015). I think moving forward; Anthem definitely needs to kick up the IT security. Even though, I believe that explaining corrective actions could be improved; in this case, it’s probably impossible yet. Another aspect of the crisis message that could be improved would be giving an excuse or providing justification. I found nowhere on Anthem’s site that they openly admitted to the IT security issues. This was all found in articles. I also did not find anywhere that an apology was issued. I don’t know if they were dodging this, but I think it is important to fess up. I have had Anthem insurance before, and I was very pleased with them. I think when companies apologize; they are showing effort to repair any damage. References Wall, J. K. (2015). Anthem's IT system had cracks before hack. Indianapolis Business Journal, 35(52), 1. Cardon, P., (2015). Business Communication: Developing Leaders for a Networked World. (1st ed.). New York, NY: McGraw......

Words: 899 - Pages: 4

Premium Essay

Financial Crisis Term Paper

...Dr. Wong 5/4/15 The Great Recession: The Financial Crisis of 2008 Table of Contents: I. Introduction......................................3 II. Cause & Effect of the Housing Bubble..............3 III. Financial Industry................................5 IV. Global Contagion..................................6 a. European Sovereign Debt Crisis of 2007-2008.....7 V. LIBOR.............................................8 b. LIBOR & the Crisis in Lending...................8 VI. Unemployment......................................9 VII. United States Stock Market.......................10 VIII. Laws & Resolutions...............................10 c. Dodd-Frank Wall Street Reform & Consumer.......11 Protection Act Timeline d. Dodd-Frank Wall Street & Reform Consumer.......11 Protection Act e. European Laws & Resolutions....................11 IX. Conclusion.......................................12 Introduction The financial crisis of 2007-2008 is considered to be the worst financial crisis since the Great Depression in 1929. Not only were some of the largest firms in the world threatened but also, the normal lives of everyday people faced great challenges as the entire financial market and banking industry was damaged. The prevention of the folding of these firms was backed with bailouts from national governments and banks. The crisis was the cause of business declines, foreclosures on......

Words: 4323 - Pages: 18

Premium Essay

Communicaand Crisis Paper

...Communication and Crisis Paper Tara Littleton HCS/320 1/18/16 Ann Maleta Communication and Crisis Paper Official reports indicate that the public water supplies in several different towns in the area are contaminated with a biological agent that is life threatening. Being the director of the Emergency Management Office, there has to be a contingency plan put into place within the office’s organization and with the public without creating a widespread panic. Knowing the situations in the past, the issues have to be dealt with immediately. Doing research and using the information from the Three Mile Island nuclear reactor malfunction in 1979, will help to know how to respond to this disaster. Even though there were no deaths or injuries from this particular incident, it drew a lot of media attention and created great concern within the local area and surrounding areas. The major forms of communication used in this situation were three major television networks and the local radio stations. Also, there was another situation in 2005 when Hurricane Katrina went through New Orleans and left it devastated. Many of the local citizens and their families were affected and most of......

Words: 1488 - Pages: 6

Free Essay

Communication and Crisis Paper

...Communication and Crisis paper When it comes to a certain matter or even and crisis at the time an individual should have an essential communication method to keep thing in order and under control with others by not trying to creating a panic attack at all. But there are so many different kinds of communications methods that can be used for a certain matter at the time with a difficult situation that is going on that very moment another thing also to is an communication method can be very effective without any type of creating a panic attack about things that are on the radio station and the social media along with the television stations that is dealing with the emergency management office that is getting information about a certain report in the town of the areas That might have life threatening matter at the time. The main purpose of my paper will be covering the contingency plans with many organization and the public as well also to without trying to creating a panic attack with the community also you find in my paper how all groups and individuals are communicating with one another outside of the organization crisis and the potential advantages along with the challenges inside of the public eye of the crisis matter or situations at the time in a certain place or town that can improve a lot more of better communication skills. In the healthcare field today that could be more incorporate when using all of these different types of technology inside of the media crisis......

Words: 547 - Pages: 3

Premium Essay

Basic Financial Crisis Paper

...On Crisis and Resolution It is my belief that the 2008 financial crisis was caused by a number of issues, most prominently subprime lending and borrowing in an over zealous pursuit of profits, a lack of preventative action, deceptive investment banking, and finally an inconvenient rise in interest rates. I am also confident that the crisis could have been averted through more stringent monitoring of the asset-backed security and consumer lending markets. Furthermore, a similar crisis can be prevented through new government regulatory measures. It can be argued that one of the initial causes of the crisis is rooted in the Federal Reserve’s decision to lower interest rates following the tech bubble burst in the early 2000s. There would have been a massive increase in the availability of capital, creating a rationale for banks to lend to subprime borrowers and reap the profits of charging higher than market interest rates. Consumers then fueled this lending through willingness to pay high interest rates in the anticipation of riding the rising real estate prices of the time. This would allow them to refinance a few years later at a lower interest rate. In hindsight, this is when strict monitoring would have been able to take the issue and “nip it the bud.” However, the Federal Reserve and the Federal Housing Administration either failed to notice these irrational, predatory lending trends or just botched and didn’t acknowledge them. Shortly after the surge in......

Words: 953 - Pages: 4