Barista Job Specification

In: Business and Management

Submitted By anna1995
Words 578
Pages 3
JOB
DESCRIPTION
‐
BARISTA


Reports
to:

Café
Manager/Assistant
Café
Manager/Shift
Leader


Classification:

Hourly
non‐exempt

Position
Summary:


The
Barista
is
the
foundation
of
the
café.

The
Barista
is
responsible
for
honoring
each
 and every
customer
by
providing
excellent
customer
service.

He/she
is
also
responsible
for
educating
 customers about
our
premium
organic
coffees
and
teas.

The
Barista
is
a
true
professional
that
fulfills
any
 additional duties
the
Café
Manager,
Assistant
Manager,
or
Shift
Leader
assigns.

He/she
displays
a
positive
 attitude at
all
times
to
ensure
the
return
of
our
customers
who
are
the
reason
for
our
business.




Essential
Responsibilities:


A
Barista
is
responsible
for
the
following
during
his/her
shift‐

Customer
Service



Greets
all
customers
with
a
friendly
smile.




Honors
customers
by
providing
quick,
friendly,
and
personal
service.




Initiates
dialogue
and
develops
rapport
with
customers
by
learning
their
names,
favorite
drinks
and
 food items.




Generates
customer
satisfaction;
responds
appropriately
to
customer
concerns.





Communicates
customer
complaints/concerns
to
manager
on
duty.




Accurately
processes
transactions
through
the
POS
and
counts
back
change
to
customers.




Answers
the
café
telephone
in
a
friendly
manner
using
a
professional
greeting.





Sells
and
serves
baked
goods
and
miscellaneous
food
items
to
customers.


Product
Quality



Maintains
the
highest
level
of
standards
for
all
product
preparation.




Adheres
to
all
Company
recipes
and
measurements.




Produces
superior
product
presentation.




Educates
customers
on
GBCC
products
and
services.




Provides
top
quality
espresso
shots
for
hot
and
cold
beverages.




Follows
health,
safety
and
sanitation
guidelines
for
all
products.…...

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