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Annoted Bibliography

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Article Review 1
Reese Kiple
University of Phoenix
MGT/465

September 9, 2013

Dr. Lola Jackson

Recognizing an opportunity. (1992, 05). Nation’s Business, 80, 30. Retrieved from http://search.proquest.com/docview/199831516?accountid=458

This is a short article that describes taking success in small business and translating that into another successful business by teaching others how to be successful. A store called Successories looks just like many strip mall retail stores, but offers an entirely different product. Owner Mac Anderson has had success in business. He previously owned an incentive travel firm, through which businesses could award trips to their top performers. Before long another business began to develop and the idea of Successories was conceived. The entire focus of the store was to create a location that business owners could visit to improve their Total Quality Management. The store is outfitted with books and tapes, posters, note cards, plaques, trophies, and medallions. Many of these items are etched with inspirational quotes that promote this reward type of management. Mac also has created a business network among the 24,000 businesses within a 10mile radius. The store doubles as a showroom that is base to four salespeople making sales calls that generate most of sales. Successories has exceeded all expectations with its success and given Mac incentive to grow his business.

Total Quality Management is a reward based management system that rewards employees for a commitment to continuing the quality of the training received. The premise is that many companies spend fortunes training new employees, but lose the benefits of the training by not sustaining training. The system was created to be grasped by even average employees. Companies are setting aside budget money to include the theories of Total Quality Management. Training…...

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