A Diverse Company

In: Business and Management

Submitted By bsherra
Words 1268
Pages 6
A Diverse Company:
American Express

HRM 799
August 11, 2008 In 1850 a company named American Express was launched not as a financial institution, instead it was known for making deliveries throughout the east coast as well as the west. Although large freight deliveries were made majority of the company’s profit came from delivering small parcels such as, stock certificates, notes, currency and other financial instruments. By the late 1800’s American Express branched out leaving the delivery service business behind. Their new expansion included money orders and travelers checks, which helped increase their banking relationships with European Banks. All of this led to the opening of European offices, first in Paris then London. In 1905 American Express brought their business to the United States. During the early 1900’s New York encountered a large amount of immigrants coming over from Europe. As they arrived at Ellis Island it had been discovered by the U.S. Immigration Department that the independent currency exchangers on site were robbing them. At that point a contract agreement was made for American Express to set up shop and become Ellis Island’s new currency exchange for the people. October 1, 1958 American Express created its first credit card, made on purple paper launched in the United States and Canada. It obviously had great success, accepted worldwide at about 30,000 institutions and carried by 500,000 customers. The following year Amex (American Express) graduated from paper to plastic to ensure durability. In the 1960’s they broaden their market beyond the United States and offered the credit card to other countries, as well as protection against fraud for cardholders. As an American Express cardholder myself, I have always found their customer service to be extraordinary. Regardless of whatever it is I need they’re always willing…...

Similar Documents

Diverse Beginnings

...1 Diverse Beginning’s to an Enriching Future Matthew Baliles PSY 202 Adult Development and Life Assessment Prof. Suzanne Perkins May 21, 2012 3 Diverse Beginning’s to an Enriching Future My life as a child set the standards for the life and future I would strive to attain as an adult. In this paper I will describe and analyze some of my life experience’s that have shaped me into the Adult I am today. I will also discuss my contribution to the community in which I reside, and how I plan to contribute to the Future. I can remember walking home from first grade, not worried about anything my teacher required because I was more concerned about whether or not my mother, siblings, or myself would be beaten by my father. My father is a full blood Cherokee, and an alcoholic, and ex-marine. There was not much peace in the house with this mixture of a man. Mom always continued to hold such a positive attitude around me telling me she loved me and everything would be alright and for me that was sufficient, though reality was mom and I was the two beaten the worst out of our family. Until mom and dad returned home from work each day, I would stay outside playing with children on my street. I also had adult friends in my neighborhood and would visit them often. Jim and Claudine were......

Words: 1222 - Pages: 5

How Successful Companies Manage Diverse Businesses

...How Successful Companies Manage Diverse Businesses How victorious business run different industry. Abstract Diversity is the result of past diversification or merger. In the global competition and slow growth context of the 1980s, highly diversified companies have to manage diversity in order to benefit from it and to avoid its drawbacks. The benefits are compensation effects and cross-fertilization and the draw-backs are dispersion of resources and internal inconsistencies. To balance integration and differentiation is the key success factor in managing highly diversified companies. Multiplicity is the result of history expansion or merger. In the global rivalry and slow growth background of the 1980s, extremely branch out corporation boast to direct variety in order to profit from it and to keep away from its weakness. The payback is costs sound effects and cross-fertilization and the draw-backs are spreading of wealth and inside discrepancy. To poise combination and separation is the key triumph feature in running extremely diversified companies. Diversification A portfolio strategy designed to reduce exposure to risk by combining a variety of investments, such as stocks, bonds, and real estate, which are unlikely to all move in the same direction. The goal of diversification is to reduce the risk in a portfolio. Volatility is limited by the fact that not all asset classes or industries or individual companies move up and down in value at the same time or at the......

Words: 3713 - Pages: 15

Diverse Workplace

...pacific Edition diversity is “the term used to describe differences among people at work which mainly includes age, race, ethnicity, gender, physical ability, disability, personality, culture, sexual orientation, religious beliefs, education, experience, family status and many more.” (Schemerhorn Jr, et al., 2011). Therefore it is the variety and differences of the people working for a certain business or within the company but most of the people presume that is when we talk about diversity it is mostly the difference between ethnicity, race or gender. (UCFS: University of California, n.d.). It is very essential that businesses understand and encourage diversity in the workplace as it may arise to various advantages such as enhanced communication between employees, increase of flexibility within the business, eradication of discrimination and learning how to appreciate culture and wider range of opinions, perspective and talents that will result employees satisfaction and increase of businesses competitive edge against competitors. Advantage of working in a Diverse Workforce * Eliminate discrimination It is important for the business to encourage workplace diversity not only for the account of the business but also to the employees to prevent and eradicate discrimination in the workplace. According to Australian Human Right Commission (AHRC) on their Complaint statistics - Annual Report 2009-2010 there are total of 5,549 complaints that has been received under the......

Words: 2183 - Pages: 9

Benefits & Challenges of a Diverse Workforce

...Introduction As the U.S. workforce becomes increasingly diverse, this shift can imply changes in employee education, training, and management methods. These components make the discussion about diversity in the workplace a relevant topic that needs to be addressed by organizations and their leaders. This essay will evaluate the benefits and challenges a diverse workforce poses to an organization. Benefits of a Diverse Workforce The inclusion of a diverse workforce can offer an organization a broad range for service. “The opportunities arise from the number and variety of perspectives that can be used to solve problems and the external links that individuals provide to the group. The challenges come from the conflicting values and stereotypes that people often bring to the team” (Mayo, 1999). Mayo goes on to say that as the consumer market becomes increasingly diverse, it should be a priority for an organization to meet their customers’ needs. For example, by aggressively recruiting talented Hispanic employees, a company can better understand and improve upon their Hispanic business strategies. Since global markets are bringing new customers into the marketplace, adding diversity to a workforce can help meet the needs of this growing customer base. A second benefit of a diverse workforce is the idea that the group can develop more innovative and creative ways to solve problems. When a team represents a variety of perspectives, they can become highly productive......

Words: 1193 - Pages: 5

Diverse Faith

...embodiment may be "brain, body, and soul" and try to give exhaustive health awareness to the entire individual. At the point when spiritual needs become evident, a keen medical caretaker will call a cleric, clergyman, rabbi or the proper religious agent. This is great quality consideration. Yet we are tested to consider how a deep sense of being can be coordinated into routine human services. Religious beliefs, faith conventions, and one's spiritual existence are seen as individual in our public, yet care regarding patients' profound needs has a part in wellbeing. This paper will look at the various faiths that are less than extraordinary to the standard faiths. The three faiths picked are Sikhism, Buddhism, and Baha'i. DIVERSE FAITH Health care workers must learn how connecting with patients is discriminating for the compelling healing of the sickness. The health care practitioner must be educated about the social contrasts, especially, the various religious frameworks. Besides, they ought to know how those divisions influence treatment choices. The goal is better care for the patients. Health care workers need to understand that religion can play a role in the decisions made for their patients and they should be aware of the various beliefs and religious practices in order to better counsel them on the cultural and educational experiences that guide the medical decision making of the patients (Medical University of South Carolina, 2012). To start, from......

Words: 1364 - Pages: 6

Diverse

...| | The benefits of having a diverse workforce Diversity is more than just a buzz-word. In today's workplace, it can hold the key to fostering new ways of thinking, reaching out to a wider range of customers and growing your business. Our workforce and working patterns are changing. Our working population is getting older, and increasing numbers of women and people from different cultural and ethnic backgrounds are entering the workforce. Valuing diversity is becoming increasingly important for businesses. Publisher Malcolm Forbes once said that 'diversity is the art of thinking independently together.' Organisations can't thrive and grow if everyone in them thinks and behaves the same way. Having a diverse workforce with people from different racial, educational and social backgrounds and a diverse age range opens up a wealth of possibilities and helps to encourage creativity and foster innovation. There's also a clear competitive advantage to be gained from employing a diverse workforce. An organisation with a diverse range of employees is well placed to understand the needs of a wide range of customers, and can interact with a broad client base. Not only that, but it is also in a good position to recruit and retain staff in an increasingly diverse and competitive labour market. Embedding diversity of thought throughout an organisation also means that talent can be properly recognised and nurtured - wherever it may be. The best starting point for any......

Words: 1536 - Pages: 7

Diverse America

...Diverse America University of Phoenix Diversity is something that we all have dealt with and others have had to overcome throughout history. The definition of diversity is, the state of having people who are different races or who have different cultures in a group or organization. Throughout this class and the past nine weeks, things have come up that made me wonder how we are all able to coexist. People can be mean; they also can shed light on hard situations that would make us all open our eyes. There is no rhyme or reason to the hatred, but we all must learn to let stuff go. The United States is known to have the most diverse set of racial and ethical groups in the world. People come here to start a new life, it does not matter what race, religion or sexual preference you have, the United States has always openly welcomed you. Information that helped me were knowing that we are all the same, even though many of us seem different, this is not the case. Since the attacks on the twin towers, Muslims have been mistreated, labeled and abused by most. If you get a chance to sit down and talk to them like I have, you start to realize that the world is a cruel place. I have learned that white Americans as myself have been the roots of many evils. I do not know where the sense of privilege has come from, or why this has become. One thing I do know is that nothing will change unless we all are willing to change. As we have seen, the United States is not what it used to look......

Words: 1114 - Pages: 5

Diverse Classroom

...Educating in Diverse Classrooms: Questionnaire Ms. Faucette 1. Since 1972, how has the percentage of minority students changed in the U.S a. . by fifty percent b. doubled c. increased twenty-five percent? d. decreased by twenty- five percent 2. According to the Cognitive Theory, motivating minority students can be difficult using the traditional teaching method. a. True b. False 3. Multicultural education is concerned with student’s race, ethnicity, gender, socioeconomic status, religion, and exceptionality. a. True b. False 4. What is the “acting white” hypothesis in regards to multicultural education? a. white students are superior academically to minority students b. Minority students wish they can perform at the same level as white students c. The feeling amongst minority students, that education is a “ white” pursuit only 5. Science teachers do not generally believe in multicultural education, for which of the following reason: a. Women and minorities have been increasing their numbers in the science field in recent years. b. Since many science teachers are white middle aged males, they believe that science is a white middle-aged male profession. c. Science teachers believes that “science is science” regardless of the culture. B- the percent of minority students increased from 21% to 42%. People who study population believes by 2050 people of european descent will comprise less than 50%......

Words: 436 - Pages: 2

Cultural Diverse Workforce on Leadership

...Outcomes of a Cultural Diverse Workforce on leadership Eligio Solis Southern New Hampshire University Abstract This paper explores three articles that reports on results for research on the positive and negative outcomes for leadership when working whit diverse workforce. These articles explore different perspectives of diverse workforce and its challenges. These challenges are mainly affected by the different types of culture and personalities that employees bring to organization mainly affecting its leaders. Outcomes of a Cultural Diverse Workforce Diversity is becoming more common among organizations and its rapid growth especially in the United States, is creating challenges across the globe. Diversity is not just defined for the different type of cultures that there is within an organization, there are other definitions to diversity. You can also find diversity in organization from the gender of a person, the sexual preference, religion, nationality, age and color. Diversity refers to an individual differences, that are within each person and creating some challenges for the organizations. Research shows that a diverse workplace can challenge the leader’s skills, attract top performers and eventually making corporations more global competitive by adapting to new culture and having more proficient leaders. Diversity is becoming more common among organizations and it is rapidly growing in this business. Diversity is refers to the differences between......

Words: 1943 - Pages: 8

Developing Diverse Team

...journal is available at www.emeraldinsight.com/2046-9012.htm EJTD 36,4 Developing diverse teams to improve performance in the organizational setting 388 Katherine L. Yeager and Fredrick M. Nafukho Received 2 February 2011 Revised 18 August 2011 Accepted 7 October 2011 Department of Educational Administration and Human Resource Development, College of Education and Human Development, Texas A&M University, College Station, Texas, USA Abstract Purpose – The use of teams in organizations given the current trend toward globalization, population changes, and an aging workforce, especially in high-income countries, makes the issue of diverse team building critical. The purpose of this paper is to explore the issue of team diversity and team performance through the examination of theory and empirical research. Specifically, the paper seeks to answer the question: “How might individuals with diverse characteristics such as culture, age, work experience, educational background, aptitude and values, become successful team members?”. Design/methodology/approach – A review of theories that are pertinent to individual differences and team formation, including social identity theory, mental models, inter contact theory, social comparison theory, and chaos theory, was conducted. Team formation and diversity literature were reviewed to identify ways of developing diverse and effective teams. Findings – It is a truism that working together in teams is a......

Words: 10208 - Pages: 41

Diverse Leadership

...Diverse Leadership Glen D. Brown Barry University Melbourne, Fl. Diverse Leadership There are many nations in the world we live in. There are so many of them that are poor and there citizen are continually leaving to search for a better life, or for a way to provide for their families in their native land. Immigration has shaped many countries around the globe. This is one reason you see such diverse communities everywhere you go. Immigration is the one of the reasons why it is so critical for companies to build diversity programs to ensure they reach the different demographics in these communities and around the globe. Diversity is the key to success for companies today. It would seem that the companies that build successful diversity programs end up doing very well. This paper will discuss three different leaders that we able to make significant changes in diversity within their companies. These changes proved to be the key to success. First we will discuss Louis Gerstner and the changes that he made during his time at IBM, next we will discuss Richard Parsons and the changes that he made during his time with Time Warner, and lastly we will discuss Steve Reinemund and the changes that he made while he was with PespiCo. Now lets discuss at the leadership of Louis Gerstner. Louis Gerstner graduated with a Bachelors Degree from Dartmouth College and then Harvard Business School with a Masters Degree. Later he worked as an executive for RJR Nabisco, McKinsey &......

Words: 3475 - Pages: 14

Diverse Jury

...JURY OF YOUR PEERS: WHAT IS THE ROLE OF DIVERSITY IN JURIES? OUTCOMES As a result of this lesson, students will be able to: Identify the skills, experiences and values essential for ideal jurors Explain the popular concept of “a jury of your peers” and describe its application in youth courts and adult courts Define diversity and discuss the benefits of a diverse jury Define terms such as: grand jury, petit jury, summons, jury pool, jury venire, voir dire, removal for cause, peremptory challenge Describe the right to a jury given by the United States Constitution Explain why the jury system is important in a democracy, especially in a pluralistic society MATERIALS NEEDED Chalkboard and chalk or flipchart paper and markers (Optional) Several samples of help wanted advertisements. The ads should describe the type of candidate the employer is seeking. The particular job does not matter. HANDOUTS 1 Help Wanted (enough for each student) 2 The Rights to Juries According to the U.S. Constitution (enough for each student) 3 How Are Petit Juries Selected? (enough for each student, plus an extra copy) 4 Options for More Diverse Juries (enough for each student) 5 News Flash! (enough for each student) A Jury Of Your Peers 91 Street Law for Youth Courts ©2006 TRANSPARENCY OR POSTER (Optional) Strauder v. West Virginia PREPARING TO TEACH THIS LESSON Prepare the materials listed above. Write up and post the outcomes of the lesson. Write the definitions of petit and grand......

Words: 10412 - Pages: 42

Diverse Learner

...DIVERSE LEARNERS: Higher Order Thinking and Diverse Learners Holly Williams Grand Canyon University: SED-444 March 4th, 2012 Unit Plan Knowledge Statement: Define the distance formula. Comprehension Statement: Explain to me how each is reliant to the other. Application Statement: Develop a word problem requiring the use of the distance formula to present in front of the class. Analysis Statement: In a short one to two paragraph essay discuss why it is important for the distance formula to exist as well as identify careers that require the distance formula to exist. Synthesis Statement: Describe to me in one paragraph or more how you would and will use the distance formula. Give me an example of how it will be used and how you will try to implement it into future endeavors (i.e. trip times). Evaluation Statement: Identify how accurate using the distance formula is in relation to traveling by car or by any other type of transportation. How would you suggest it be tweaked so that it could be more accurate? Higher Order Thinking and Diverse Learners Reflection As teachers we need to do more than just stand in front of a classroom and dictate out of our books how add and subtract numbers or tell the difference between a noun and a verb; we need to insist on our students to look further into why 2+2=4. Higher order thinking is defined as a classification of thinking based on Bloom's Taxonomy of Thinking Skills. This type of thinking goes beyond simple......

Words: 476 - Pages: 2

Diverse Workforce

...1. What changes are occurring in our workforce today and are likely to continue into the future? Workforce diversity is increasing. There are more women, minority men and immigrants entering the workforce. 2. What is meant by affirmative action, and how does it tie in with EEO legislation? Affirmative action is an in-company program designed to remedy current and future inequities in employment of minorities. EEO legislation was designed to protect minority groups of any definition from discrimination. 3. In seeking to ensure conformance to EEO laws, what evidence of discrimination does the EEOC look for? In which areas of management is this most likely to occur? They look for differential treatment, disparate effect and evil intent. These are most likely to occur in recruiting, interviewing, selecting, assigning, appraising, training, promoting and disciplining employees. Supervisors are intimately involved in all these areas. 4. Lupe’s mother has just been involved in a serious car accident. Lupe has asked her supervisor for an extended period of time away from the job to care for her mother. How should the supervisor respond? If a leave is approved, can Lupe be transferred to a different, lower paying job when she returns? Why? He should approve this under the FMLA in order for her to care for a family member as long as she meets all of the requirements. If the leave is approved, she must be restored to her former or equivalent position......

Words: 664 - Pages: 3

Diverse Faith

...Running head: DIVERSE FAITHS AND HEALTH Diverse Faiths and Health Care Practices: Nursing Integration Amy Buttaro Grand Canyon University: Spirituality in Health Care HLT-310V September 2, 2012 Abstract Cultural diversity plays a major role in health care. Hinduism, Sikhism and Islamic medical practices are discussed. Medical beliefs and daily activities that are affected when members of these faiths are hospitalized and options for adjustments related to those beliefs are highlighted. Appling these adjustments to practices can be made. Diverse Faiths and Health Care Practices: Nursing Integration Health care providers come in contact with many patients of various backgrounds and religions. Knowing and understanding the diversity and how it affects health care practices is an important factor in treatment and care of patients. Hinduism, Sikhism and Islam are just a few of the faiths with differing beliefs relating to healthcare that differ from traditional Christian philosophy. Hindu According to Robinson (2012), Hinduism is the third largest religion and considered the oldest religion in the world. There are many diverse sects within the Hindu faith, but all have a common belief in karma, which means for every action there is a reaction that will affect the person’s future resulting in acceptance and compliance regarding health care provider instructions, and this will have an affect on the decision making process (Queensland Health,...

Words: 1631 - Pages: 7