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1.1 Knowledge, Skills and Behaviors required to be effective in a HRM/D role

Human Resources (HR) is fundamental to business performance and has a pivotal role to play in the decision making that enables organisations to operate effectively.

In 2009, the CIPD introduced the HR Profession Map which is structured around the areas of HR activity, it focuses on what professionals need to know, do and deliver to be effective throughout all stages of a career in HR. The map is not specific to an organisations size or structure or the sector it operates in and is relevant to all HR professionals regardless of level or role.

The map (fig 1.) is structured in 3 elements:

10 Professional Areas, 8 Behaviours and 4 bands of Competence.

fig 1. http://www.cipd.co.uk/cipd-hr-profession/profession-map/default.aspx The Professional areas
Describes what the HR professional needs to do (activities)

• Core
These apply to all HR professionals, regardless of role, and define how the can sustain organisational performance.

• Function
These focus more on specialist areas within an organisation. Behaviours
Describes the behaviours needed to carry out the activities within the professional areas.
These are all required for the HR professional to be successful in their role and, as with the Professional areas; they are measured in 4 Bands.

The Bands
Describes level of professional competence and the challenges faced when moving from one to the next:

1. Delivering fundamentals
2. Advises on issues
3. Consultant, co-operative partner
4. Leads and coaches

1.2 My Role
The main responsibility in my current role requires the delivery of class room based training to a field work force. Reference this against the Profession Map (fig1.), the most relevant Professional areas of focus are; Learning & Development, Employee Engagement as well…...

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